My Word program

Question

My Word program must be corrupt its frozen and does not work

Answer 1

Hi Paul Bartholomew

To help narrow this down, could you let us know whether Word freezes immediately when opening the application, or only when opening a specific document?

In the meantime, please try the following:

1.Restart Word completely

• Close Word.
• Open Task Manager.
• End any Microsoft Word processes that are still running.
• Reopen Word.

2.Open Word in Safe Mode

• Press Windows + R
• Type winword /safe
• Press Enter

3.Repair Office

• Open Settings > Apps > Installed apps > Find Microsoft 365 apps > (...) > Modify
• Run Quick Repair
• If the issue continues after Quick Repair, you can also try Online Repair.

Please try these steps and let us know the results so we can continue troubleshooting if needed.

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.