Microsoft Learn

Question

I would like to follow up on my support request because it is already Friday at 11:00 AM and I still have not received my AI-901 exam result or certificate in my Microsoft Learn / Credentials profile.

Pearson VUE / OnVUE has already confirmed that my exam result was successfully submitted to Microsoft On Tuesday 9PM. However, the result is still not reflected in my profile.

Could you please help me review the status of my case and confirm if my result is under review, pending synchronization, or if any additional action is required from my side?

I kindly request your support, as I need confirmation of my exam result and certificate.

Answer 1

Hello Rodolfo Augusto Adrianzen Brocq,

Greetings! Thanks for raising this question in Q&A forum.

This is a very common question among beta exam takers, and the short answer is you need to be patient, as beta exams work quite differently from regular exams!

Here's why there's a delay: When you take a beta exam like AI-901, Microsoft doesn't score it immediately. They first need to collect responses from hundreds of candidates, analyze the data, evaluate the quality of each question, and then finalize the passing score. Only after all of this is done are results released to everyone.

Here's what you can expect in terms of the timeline:

When you complete a beta exam, you won't receive a score immediately because the scoring model for the exam is not yet finalized.

Beta exam scores are released about 10 days after the exam goes live, which is typically 10–12 weeks after the beta period begins and can take up to around 14 weeks depending on when you took the exam within the beta window.

1. During this waiting period, don't be alarmed if your Microsoft Learn dashboard shows no result or even a "failed" message this is completely normal and does not reflect your actual result.

Once the exam goes live globally, final scores are typically released about 10 days after the exam is live. Until that rescore is complete, the system may show no result or generic failure-style messaging, and no certificate or email is issued.

Once results are released, you'll receive an email notification and your result will appear in your Microsoft Learn profile under the Credentials/Certifications section.

1. The great news is passing a beta exam counts as a real certification. You don't need to retake the exam in its final version, and a certification earned through a beta exam is identical to one earned through the live version.

So simply sit tight, keep an eye on your registered email inbox, and check your Microsoft Learn profile after the 10–14 week window. There is nothing extra you need to do on your end right now!

If this answer helps you kindly accept the answer which will help others who have similar questions.

Best Regards,

Jerald Felix.

Answer 2

Exam results for most Microsoft Certification exams appear in the Learn profile within 24 hours, but delays can occur. Since Pearson VUE has already confirmed that the AI-901 result was successfully submitted several days ago and it is still not visible in the Certifications section of the Learn / Credentials profile, this requires direct review by the Microsoft Credentials Support team.

To have the existing support request reviewed and the exam status checked (under review vs. sync issue vs. account issue), submit or update a case with Microsoft Credentials Support using the dedicated channel:

1. Go to the online support request portal: https://aka.ms/Credentials-Support.
2. Ensure Product family is set to Learning and Product or Service is Microsoft Credentials.
3. Choose the category that best matches the issue (for example, missing certification or exam result).
4. Select Professional No Charge as the type of support.
5. Enter location and time zone and select Email as the contact method.
6. In the description, include:
   • A clear summary that the AI-901 result is missing from the Learn / Credentials profile.
   • The date and approximate time of the exam (Tuesday 9 PM) and that Pearson VUE confirmed successful submission.
   • The Learn username (from Learn Settings).
   • The existing case number, if already opened, and request a status update.
   • Screenshots of the Certifications tab showing the missing exam/certificate and any Pearson VUE confirmation.
7. Submit the case and monitor email (including junk folder) for replies from ******@mail.support.microsoft.com.

If there are multiple Learn profiles or login accounts, also verify that sign-in is done with the same account used when registering for the exam, as mismatched profiles can cause results to appear under a different account.

Only the Credentials Support team can confirm whether the result is under review, pending synchronization, or if additional action is required, and they will respond during their business hours once the case is processed.

---

References:

• Certification process overview
• Missing Exams or Certifications
• Credentials support