Probable hacking

Question

When i try to log in with window hello pin it display a different gmail called ******@gmail.com i think this is the hacker gmail, and since i can't not acess anything related to microsoft in my pc, i can't access excel,power point, my xbox account with minecraft, not onedrive with all my personal photos included! i was forced to make this new account with the same gmail as the original account, i have, i cam provide all the neccesary info to demostrate that my account has been stolen

Answer 1

Follow the official hacked-account recovery process and the automated tools; community forums and support agents cannot directly fix or override account security.

1. Use the hacked/compromised account guide Go through the steps in How to recover a hacked or compromised Microsoft account. This guide is the supported path when a different email or security method appears on sign-in and access to services like Xbox, OneDrive, and Office is lost. Start with the sign-in helper tool, which will either show self‑help options or offer a way to talk to an agent.
2. Clean the PC before changing any passwords Before changing passwords, run a full antivirus/malware scan on the PC to ensure it is not still compromised.

• If using Windows 10/11, turn on and run Windows Defender as described in the article, and perform a full scan.
• Configure the antivirus to update automatically and scan regularly.

3. Change or reset the Microsoft account password After confirming the PC is clean:

• If sign-in is still possible to the original Microsoft account, immediately change the password using the link in the guide and choose a strong, unique password.
• If sign-in is no longer possible because the attacker changed the password or security info, use reset your password and follow the hacked-account flow (select the option indicating someone else is using the account).

4. Use the Sign-in Helper / recovery form if normal reset fails If normal password reset does not work, use the Sign-in Helper for hacked accounts. It will route to the account recovery form where as much accurate information as possible must be provided (old passwords, Xbox/Minecraft details, billing info previously used, etc.). If the form repeatedly fails, the account is typically considered unrecoverable.
5. Review account activity and security settings (if access is restored) Once access is regained:

• Go to the Security basics page and open Recent activity to check for unusual sign-ins. Mark any activity that was not performed as “This wasn’t me” or secure the account as instructed.
• Review and correct mailbox and account settings that an attacker might have changed, including:
  • Connected accounts
  • Forwarding rules
  • Automatic replies
• Remove any unknown aliases or alternate email addresses from the account’s sign-in and security info.

6. Add additional secure verification methods To make recovery easier in the future:

• On Advanced security options, Add a new way to sign in or verify (for example, Microsoft Authenticator or another trusted email/phone).
• Ensure all security contact methods are up to date and belong only to the legitimate owner.

7. If the attacker replaced all security info If all previous security info has been removed and replaced (for example, the sign-in prompts only show the attacker’s Gmail for codes), and the recovery form cannot verify ownership, there is no supported method to forcefully reclaim the account. In that case:

• Continue using the new Microsoft account that was created.
• Contact Minecraft/Xbox support separately to ask about options for game licenses, but there is no guarantee they can be moved.

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References:

• How to recover a hacked or compromised Microsoft account
• What happens if there's an unusual sign-in to your account
• How to help keep your Microsoft account secure
• Hello , welcome to Account help & learning
• Need help with hacked microsoft account - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• Entraron a mi cuenta de microsoft y cambiaron el gmail y contraseña - Microsoft Q&A