email forwarding

Question

My email info[Moderator note: personal info removed]com is hosted (if that is the right word) at Microsoft 365. Emails sent there are supposed to be forwarded to [Moderator note: personal info removed]. It is not working. What do I do?

Answer 1

how are you setting up the forwarding? Is it via Inbox rule or at mailbox level? If it is to external domain, you need to add the same as remote domain and allow the forwarding.

Answer 2

Please note that Q&A forum is a public platform, and moderators will modify the question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello @Robby Berman

First, I’d like to clarify that this is a user-to-user support forum. Moderators here are not Microsoft Support, and we do not have backend access or the ability to directly intervene in services. We can only provide guidance based on experience and best practices.

Based on your description, I would recommend starting by making sure your domain configuration is correct and healthy, especially key DNS records such as MX, SPF, DKIM, and DMARC: https://admin.cloud.microsoft/#/Domains

If the domain was recently added or modified, please also allow up to 24–72 hours for DNS changes to fully propagate.

In addition:

• Make sure the mailbox info@domain exists, is active, and has the appropriate license (or is configured as a shared mailbox)
• Once mail delivery is confirmed to be working, recheck that forwarding is enabled in the mailbox settings (Mail tab), or alternatively create an inbox rule to forward messages
• If mail flow is already working but forwarding still does not happen, you may also want to check if any anti-spam or outbound policies (Microsoft 365 Defender) are blocking automatic forwarding

At this point, the most important step is to ensure the domain and mail flow are set up correctly. Forwarding will only work once emails are successfully delivered to Microsoft 365.

Hope this info helpful and looking forward to your reply.

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Answer 3

Follow these steps to fix forwarding from the Microsoft 365 mailbox to the Gmail address.

1. Confirm forwarding is configured in Microsoft 365 admin center
   1. Sign in to the Microsoft 365 admin center.
   2. Go to Users > Active users.
   3. Select the user with the @selffitcards.com mailbox.
   4. Open the Mail tab.
   5. Select Manage email forwarding.
   6. Make sure Forward all emails sent to this mailbox is turned on.
   7. Verify the forwarding address is exactly the intended @gmail.com address.
   8. Choose whether to Keep a copy of forwarded emails in the Microsoft 365 mailbox.
   9. Select Save changes.
2. Make sure the mailbox is still licensed and active
   1. In Active users, confirm the user has a valid license assigned.
   2. Do not delete the account or remove its license; forwarding stops immediately if the account or license is removed.
3. Check that forwarding to external addresses is allowed
   1. As an admin, review outbound spam filter policies that control automatic external forwarding. If automatic forwarding to external recipients is blocked, the rule will not work.
   2. Adjust the policy if necessary so that automatic forwarding to external addresses (such as Gmail) is allowed for this user.
4. Test forwarding end-to-end
   1. From an external account (not the Microsoft 365 or Gmail account involved), send a new test message to the @selffitcards.com address.
   2. Confirm that:
      • The message appears in the Microsoft 365 mailbox (if Keep a copy is enabled).
      • The same message arrives in the @gmail.com inbox.
5. If forwarding is still not working
   1. Temporarily remove forwarding in Manage email forwarding, save, then re-enable it and save again.
   2. If the domain selffitcards.com was recently added or changed, verify that its MX record correctly points to Microsoft 365 and allow up to 72 hours for DNS propagation.

If forwarding to multiple addresses is needed, configure an Inbox rule in Outlook instead of admin-level forwarding.

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References:

• Configure email forwarding in Microsoft 365
• Turn on automatic forwarding in Outlook
• Email messages aren't received for a new domain that you add in the Microsoft 365 portal