The process described on the page your university referenced applies to the older Certification Dashboard transcript, which uses a Transcript ID and access code. In the current Microsoft Learn experience, transcripts are shared differently and do not use a Transcript ID/access code model.
There are now two supported ways to provide an official Microsoft Learn transcript:
- Share a verifiable online link to the Learn transcript
From the Learn profile:
- Sign in to the Learn profile.
- Open the profile menu (photo/avatar) and select Profile.
- In the left menu, select Transcript.
- Adjust Transcript Settings to show the information the school needs (for college credit, Microsoft specifically recommends enabling Show legal name and Show contact email).
- Select Share link → Create link (or Copy link if one already exists).
- Send this transcript link to the university. This link is the verifiable, official transcript source in the current system.
Microsoft explicitly instructs that, for colleges/universities, a verifiable link to the Microsoft Learn transcript is what should be used instead of an attached copy.
- Print/Save to PDF for records (not usually accepted as “official”)
If a PDF is still needed for internal use:
- On the same Transcript page, select Print.
- Choose Save to PDF or print from the Printer dropdown.
- This PDF can be attached to an email, but most institutions will only treat the online Learn transcript link as official.
For college credit specifically, Microsoft’s documented process is:
- Contact the university to confirm the correct recipient and requirements.
- From the Learn Transcript page, enable Show legal name and Show contact email in Transcript Settings.
- Use Share link → Create link/Copy link and include that transcript link in the email to the university.
- In the same email, include the link to the applicable certification exam title from the ACE list at https://aka.ms/ACECollegeCredit.
If the university insists on a Transcript ID/access code, provide them with this clarification: Microsoft Learn transcripts are now verified via a shared URL from the Learn profile, not via Transcript ID + access code. The verifiable Learn transcript link is the current official method.
If anything in the Learn profile or transcript view appears incorrect or options are missing (for example, Transcript not visible), contact Microsoft Credentials Support as documented under How to contact support.
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