Subscription

Question

I have paid 3 times for 6TB but still saying storage is full

Answer 1

Hi,

Let me verify the Storage.

Please go to https://onedrive.live.com/?v=managestorage&sw=bypassConfig

Take a screenshot of it and post.

To attach a screenshot, see below:

 

• Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
• The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

 

Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

 

I’m eager to hear back and work together to find a solution.

Answer 2

The storage is still showing as full because the Microsoft cloud storage quota has not updated correctly, or the over‑quota state from OneDrive/Outlook has not yet cleared.

Take these steps in order:

1. Confirm actual storage usage
   1. Go to the Microsoft storage page and sign in, then check how much storage is used versus the total quota. Once signed in, select the Microsoft storage section to see details of OneDrive and Outlook usage.
   2. If OneDrive is over quota, files will be read‑only and you will not be able to upload, edit, or sync new files.
2. Check OneDrive specifically
   1. Open OneDrive on the web and select Storage used (or Manage your OneDrive storage) to see what is taking space, including items in the Recycle Bin.
   2. If still over quota, delete unneeded files and empty the Recycle Bin, or verify that the 6 TB subscription is actually applied to the correct account.
   3. If a shared folder pushed the account over quota, remove that shared folder from OneDrive.
3. Check Outlook.com mailbox
   1. If either OneDrive or Outlook.com storage is full, sending and receiving email can be blocked and a “Microsoft Unified Storage is full” or “over storage limit” message may appear.
   2. If email storage is full, delete messages (especially with large attachments) and empty Deleted Items and Junk Email to get back under the quota.
4. Allow time for quota to update
   1. After buying or upgrading storage, it can take up to 24–48 hours for the new quota to appear everywhere and for the “storage full” status to clear.
   2. If the storage page shows the correct higher quota but OneDrive/Outlook still show full after 24–48 hours, unlink and re‑link OneDrive on the device:
      • Follow the steps in Unlink and re‑link OneDrive, then sign back in and let it resync.
5. If still marked as full after 48 hours
   1. Verify that the subscription with 6 TB is active and associated with the same Microsoft account being used for OneDrive/Outlook.
   2. If the quota still has not updated after 48 hours, contact Microsoft support from the OneDrive or Outlook.com help links so an agent can correct the storage state on the account.

Key points:

• Exceeding Microsoft cloud storage (OneDrive + Outlook.com) can block email and file sync even if email alone shows low usage.
• It can take up to 24–48 hours after purchase or cleanup for the “full” status to clear.
• Unlinking/re‑linking OneDrive often forces the client to pick up the updated quota.

---

References:

• What is Microsoft cloud storage?
• My OneDrive says it's full
• Microsoft storage FAQs
• Storage limits in Outlook.com
• storage exceeded in outlook after purchasing MS 365 subscription - Microsoft Q&A
• Storage showing full - Microsoft Q&A