Messages stuck in queue

Question

My messages are all going into a queue and not sending, how do I fix?

Answer 1

Hi @Mathein, Ellen

Regarding your issue, may I kindly ask a few questions to help understand it better.

• I saw that you posted your question under Business category so to better support you, would you mind letting me know is this account a personal Microsoft account (e.g., account.microsoft.com) or a work/school account (e.g., myaccount.microsoft.com) provided by an organization? 
• Are the messages stuck in your Outbox showing as "Queued," or are they going somewhere else like Drafts?
• Do you see any error message when it fails to send? Could you provide a screenshot of it if possible?
• Does this happen when sending to internal recipients (within your organization), external recipients (outside your organization), or both?
• Does this happen with all emails, or only certain recipients or emails with attachments?
• Can you try sending from Outlook on the web and let me know if the same thing happens?
• Does the same issue occur on another device or on a different network (for example, home vs. office)?

Hope to hear back from you soon. 

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