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Question

I have been trying to purchase a Pay-Per-Incident for over a week. Every time I click purchase it gives a message about the Tax Calculation being in error. After many failed attempts I was able to get a real live person who opened a ticket. They followed up the next day and I gave them all the info they requested. I have now been waiting a week for someone to call or email back with no success and cannot reach anyone by phone. Please tell me how to escalate my ticket and get some to start helping me.

Answer 1

Hi @Scott Neslund, 

Thank you for posting your question on the Microsoft Q&A forum. 

I understand that you previously raised a support ticket and have not received a follow-up since providing the requested information during your meeting. To better understand your situation and assist you effectively, I’d like to gather a bit more detail. 

Could you please share your support ticket number via private message? This will allow me to review your case and provide more informed guidance.  

Thank you again for your time and understanding. While this reply may not resolve the issue immediately, the additional details will help me provide more accurate guidance.  

I appreciate your patience, and I’m here to help. I look forward to your response.  

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