Tasks Not Syncing Correctly

Question

My Tasks associated with my [Moderator Note: Personal Info Removed]@outlook.com are not populating correctly. I have adjusted them on my ipad, they synced to the server, but did not sync to my desk top. Now all tasks on my desk top are syncing to my business standard account - [Moderator Note: Personal Info Removed]@expc.com. The accounts on line are working. I need this fixed.

Answer 1

Hi Scott Myers,

Welcome to Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

To help narrow this down, could you please confirm whether the Tasks that are not syncing belong to your personal Outlook.com account or your business account?

If possible, please also check these two points:

• Which account is currently set as the Default Mail Account on your iPad
• In classic Outlook for Windows, is your personal Outlook.com account added as an Outlook.com / Exchange account, or as IMAP / POP?

This information will help determine whether the issue is related to the account that actually stores the Tasks, or whether Outlook on the desktop is syncing from a different mailbox.

Once you confirm these details, I’ll be able to suggest the most appropriate next steps.

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Answer 2

Tasks sync only for account types that support tasks and only when the same account is used consistently across devices.

Based on the behavior described:

1. Verify the default mail account on the iPad
   • On the iPad, go to Settings > Mail > Default.
   • Ensure the default mail account is the same Outlook.com account (******@outlook.com) where tasks are created.
   • If a different account (such as ******@expc.com) is set as default, change it to the Outlook.com account and then verify tasks again.
2. Confirm where tasks are stored
   • Make sure tasks are under the main tasks folder in Microsoft To Do or in the Outlook on the web task pane for the ******@outlook.com account.
   • Tasks stored in other lists/folders or under a different account may not appear in classic Outlook on the desktop.
3. Check account types in classic Outlook
   • In classic Outlook on the desktop, confirm that the ******@outlook.com account is added as an Outlook.com/Exchange account (not IMAP or POP). Only Exchange/Outlook.com account types sync tasks; IMAP/POP accounts do not.
   • If ******@outlook.com is configured as IMAP/POP, remove that account and re-add it using the Outlook.com/Exchange option so tasks can sync.
4. Ensure the correct tasks folder is selected on the desktop
   • In classic Outlook, open the Tasks view and verify that the tasks folder under the ******@outlook.com mailbox is selected, not the tasks folder under the ******@expc.com account.
   • If tasks are currently being created under the business account (******@expc.com), they will not automatically appear under the Outlook.com account.

These steps align the default account, storage location, and account type so tasks created and adjusted on the iPad under ******@outlook.com can sync correctly to classic Outlook on the desktop.

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References:

• Why am I not seeing tasks?
• Sync basics - what you can and cannot sync