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Authenticator

Muhammed Cetinkaya 0 Reputation points
2026-06-03T00:01:18.53+00:00

Meine Daten sind auf dem.neuen Gerät nicht komplett bei der Anmeldung. Bitte um schnelle Behebung des problems

Microsoft Security | Microsoft Authenticator

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  1. AI answer

    2026-06-03T00:01:31.1333333+00:00

    Unterstützung ist nur auf Englisch möglich.

    Authentication data not fully appearing on a new device can have several causes. Try these steps in order:

    1. Check that the backup was created on the old device
      • On the old phone (if still available), open Microsoft Authenticator at least once so it can sync.
      • Ensure the app is updated to the latest version.
    2. Verify iCloud/backup settings (for iOS)
      • Enable iCloud Drive, iCloud Keychain, and iCloud Backup on the old iPhone.
      • In the iCloud backup list, make sure “Authenticator” is turned on.
      • Use Authenticator version 6.8.33 or later and open the app once before switching phones.
    3. Restore on the new iOS device
      • Uninstall Microsoft Authenticator on the new iPhone.
      • Reinstall the app from the App Store.
      • Open Authenticator and check if the backup now appears to restore.
    4. If some accounts are still missing
      • For personal Microsoft accounts, use the “Forgot password” or alternative verification methods (SMS, email) to re-add them.
      • For work/school accounts, contact the organization’s IT admin and ask them to reset MFA so the accounts can be set up again on the new device.

    If push notifications or sign-ins fail on the new device, also check:

    • App is not locked when approving sign-ins.
    • Notifications are enabled for Authenticator and the device has internet access.
    • Device date and time are set automatically and correctly.

    For persistent sign-in or MFA lockout issues with a work/school account where no other admin can help, contact Microsoft Support (Data Protection team) via the official customer service phone numbers so they can verify identity and help restore access.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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