refund subsciption payment

Question

i had buy the premium game pass for 1 euro for 2 weeks and now it charge me 13 euro without ask me and i didnt want it can i get my money back or just pay another 8 euros and get ultimate pass?

Answer 1

Yes, it is often possible to get that renewal charge refunded if the Game Pass benefits have not been used after the new charge.

Follow these steps:

1. Cancel the subscription
   1. Go to https://account.microsoft.com/services and sign in with the Microsoft account used for Game Pass.
   2. Find the Game Pass subscription under Services & subscriptions.
   3. Select Manage.
   4. Choose Cancel subscription or Turn off recurring billing and complete the cancellation.
2. Request a refund
   1. After cancellation, go to the refund page for Microsoft subscriptions or Store purchases (for Game Pass this is handled like a Microsoft subscription).
   2. Select the recent Game Pass charge (the 13 euro transaction).
   3. Submit a refund request with the reason that it renewed and was not wanted.

If the refund is approved, the full 13 euro is returned to the original payment method. If the refund is not approved, there is no supported option in the provided information to “pay another 8 euros” to convert that specific charge into Ultimate; upgrades and conversions depend on current offers and are not described in the context.

If the charge is not recognized or looks incorrect, first investigate it using the billing charge troubleshooter, then proceed with cancellation and refund steps as applicable.

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References:

• Game Pass refund - Microsoft Q&A
• How to get a refund on a Microsoft subscription
• How to investigate a billing charge from Microsoft