Unknown payments without subscription

Question

Hello,

I have a subscription with you that I am aware of, however I have noticed that you charge me for the subscription fee a total of three times for one product each year.

Thanks for help.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what the extra payments was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever the extra payment were for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve the extra payments problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

AI bot replied:

The most common reasons for being charged multiple times for what appears to be one Microsoft 365 subscription are:

Multiple successful attempts for the same subscription period If a payment fails (for example, due to insufficient funds), Microsoft keeps retrying until it succeeds. A late successful charge and the next scheduled charge can appear close together on the bank statement and look like double or triple billing, even though they cover different months of the same subscription. To verify:

Sign in and review the last few months of order history and compare with bank statements. Use the Review your order history option from the billing guidance.

If, for example, there are only three charges in 90 days for a monthly subscription, then there is no duplicate billing even if dates are close together.

Multiple subscriptions or accounts using the same payment method

There might be more than one Microsoft account (for example, a family member’s account) using the same card, or multiple subscription terms purchased intentionally (such as stacking time) that show as separate transactions. To check:

Sign in to the Microsoft account and review Services & subscriptions to see all active subscriptions.

Go to Payment options and select Investigate to search for other accounts using the same card. This helps locate charges tied to another Microsoft account.

Your asnwer not help

Answer 3

The most common reasons for being charged multiple times for what appears to be one Microsoft 365 subscription are:

1. Multiple successful attempts for the same subscription period
   If a payment fails (for example, due to insufficient funds), Microsoft keeps retrying until it succeeds. A late successful charge and the next scheduled charge can appear close together on the bank statement and look like double or triple billing, even though they cover different months of the same subscription. To verify:
   1. Sign in and review the last few months of order history and compare with bank statements. Use the Review your order history option from the billing guidance.
   2. If, for example, there are only three charges in 90 days for a monthly subscription, then there is no duplicate billing even if dates are close together.
2. Multiple subscriptions or accounts using the same payment method
   There might be more than one Microsoft account (for example, a family member’s account) using the same card, or multiple subscription terms purchased intentionally (such as stacking time) that show as separate transactions. To check:
   1. Sign in to the Microsoft account and review Services & subscriptions to see all active subscriptions.
   2. Go to Payment options and select Investigate to search for other accounts using the same card. This helps locate charges tied to another Microsoft account.
3. Unrecognized or forgotten subscriptions / renewals
   A second or third annual charge can be tied to a different account or a forgotten subscription renewal. Use the official guidance to investigate each billing charge and identify which subscription and account it belongs to.
4. Refund eligibility
   After identifying the extra or unwanted subscription(s), cancel them first. Then check refund eligibility for those subscriptions using the Microsoft subscription refund process. Not all cancellations result in a refund, but the refund tool will indicate what is possible for each subscription.

If, after checking order history and investigating charges, there are still payments that cannot be matched to any known subscription or account, contact Microsoft Support for billing with the transaction details, or work with the bank/financial institution to dispute truly unauthorized charges.

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References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription
• How often and when am I billed?