Problem with create my tenant

Question

Hi,

I have create an address email ..........@society.omnimicrosoft.com.

Impossible for connect on this portal 365 & now my name of tenant it's locked.

Error message: interaction_required: AADSTS5000228: Access to '[Moderator note: Personal information removed]' tenant is denied. Please contact your administrator. Trace ID: [Moderator note: Personal information removed] Correlation ID: [Moderator note: Personal information removed] Timestamp: 2026-06-06 12:41:27Z

Answer 1

Hello @Pierrick t,

Thank you for your message. I’m sorry to hear you’re having trouble accessing your newly created tenant.

The error message AADSTS5000228: Access to tenant is denied can sometimes occur if the tenant setup did not complete correctly or if the account provisioning is temporarily blocked.

As a first step, could you please try the following basic troubleshooting steps:

• Open an InPrivate/Incognito browser window
• Clear your browser cache and cookies
• Try signing in from another browser or device
• Attempt to sign in directly from:
  • https://admin.microsoft.com
  • https://portal.azure.com
• If you see a prompt to set up an MFA method or complete the tenant configuration, please follow the on-screen instructions to finish the setup process.
• Please also make sure you are signing in with the full account you created.

If the issue continues after these checks, you will need to contact the Microsoft Data Protection team, as they are the only group authorized and equipped with the necessary tools and verification procedures to confirm your identity and restore tenant access. 

Please try to find the related hotline number to call the frontline and let them raise a ticket for you (expand region under Business Users): Customer service phone numbers - Microsoft Support 

Carefully follow this instruction to ask for Microsoft Data Protection team support:   

Depending on your country or region:

For some countries, when calling the support number, although there are about 30 seconds opening as something "you can visit the link...." But you can ignore this opening and wait until the option, then "1" as a business email user, "1" again for technical help.   

For some countries, it will be an automated conversation like:    

• First, when you call the hotline, it asks what kind of problem you are worried about.   
• Answered: tenant access.   
• A: What kind of product are you using?   
• B: Microsoft 365 for business.   
• A confirmation: education or company account?   
• B: For companies   
• A: Are you an administrator?   
• B: Yes.   
• A: Do you have the other admin in your organization?   
• B: No.   
• A: You need one.... Service request?   
• B: Yes   

If your subscription is from a partner or reseller, contact the reseller's support provider to help open a service request on behalf of you instead.   

I’d like to clarify that as a forum moderator, I do not have access to user sign-in logs, cannot reset MFA, revoke access, or contact Microsoft Support on your behalf. Please consider me an end user as well, providing guidance based on experience and documented processes. 

If you encounter any difficulties in contacting the frontline support, please feel free to let me know. Thank you and I wish you a great day!  

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.