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printing issue

Supriya Desai 0 Reputation points
2026-06-08T17:52:26.1066667+00:00 
UTC Date: 2026-06-08T17:21:10.932Z
Client Id: 8FA71530840C4BF9895DB15B983EFD99
Session Id: 7cf7f483-b5cb-4d8b-a746-a246ba92be75
Client Version: 20260529014.12
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/msalv5/scripts/owa.mailindex.9e4bbc5a.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/msalv5/scripts/owa.mailindex.9e4bbc5a.js:1:186900
st: 500
ehk: X-OWA-Error
efe: YT4PR01CA0073
ewsver: 15.21.113.8
reqid: 417b52ed-6549-07bc-eac7-838286f66d7b
cv: LgQihAHKst6Ga3fG4erZNe.0.1
Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. AI answer

    2026-06-08T17:52:40.2366667+00:00

    The error OwaUserHasNoMailboxAndNoLicenseAssignedException indicates that the signed-in account does not have an Exchange Online mailbox because no appropriate license (for example, Microsoft 365 with Exchange Online) is assigned, or the mailbox has not been provisioned yet.

    To resolve this:

    1. In the Microsoft 365 admin center, open Users → Active users.
    2. Locate the affected user account and open its properties.
    3. Under Licenses and apps, ensure a license that includes Exchange Online (such as Microsoft 365 E3/E5/Business plans) is assigned.
    4. Save the changes and wait for mailbox provisioning to complete (this can take some time), then try accessing Outlook on the web again.
    5. If the user previously had a mailbox and it was removed or soft-deleted, restore or recreate the mailbox as appropriate in Exchange Online.

    If the account is not supposed to have email, use a different account that has an Exchange Online mailbox when accessing Outlook on the web.

    References:

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