Accessing email

Question

Hi have my own email domain and I have added it to my Microsoft account, but I don't know how to access the emails?

Answer 1

Hello @Jane Parsons

I would like to first clarify that this is a user-to-user support forum, and we are not Microsoft support. Moderators here do not have backend access and cannot directly intervene in Microsoft products or perform escalations. We can only provide technical guidance and best-practice recommendations based on reported issues.

Just to make sure I understand your setup correctly: when you say you’ve added your domain to your Microsoft account, do you mean you’ve verified the domain and added it into the Microsoft 365 admin center https://admin.cloud.microsoft/#/homepage, but you don’t yet have a mailbox created for that domain? Normally, the process is:

• Add the domain
• Verify it and configure DNS records (MX, DKIM, DMARC, etc.)
• Then create a user/mailbox (for example, ******@yourdomain.com) and assign a license before you can start using email

You can refer to this official guide for the full setup steps: https://learn.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide&tabs=domain-connect

At the moment, it sounds like the domain is added, but the email service may not be fully configured yet. Could you please confirm:

• Are you using a Microsoft 365 subscription that includes email?
• Have you created a user/mailbox with your domain (e.g., ******@yourdomain.com)?

This will help clarify why you’re not seeing any emails yet and guide the next steps.

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