block junk email

Question

I use the report to attempt to block the hundreds of junk emails I receive every day. Sometimes I'll get 30 emails and at least 5 of them are from the same sender. I use REPORT to block the sender and get the message that clicking will make a report on the sender and block them. Yet, in about another hour, I'll get multiple emails from that very same junk email I received. I've block hundreds of these junk emails for the past year, reported and had them 'blocked' - YET- they keep on coming.

What is up? It seems that your Report and Block function is nothing more than a piece of shit that doesn't do a damn thing.

Answer 1

Hi Veronica Shema,

I understand how frustrating this is, especially when you have repeatedly used Report and Block but similar junk messages keep coming. Please note that this is a user-to-user forum, so contributors here cannot check your mailbox filtering data directly, but I can explain what may be happening.

In Outlook.com, blocking a sender does not stop the sender from attempting to send messages. It adds the address or domain to your blocked list so matching messages are moved to the Junk Email folder. If similar messages still arrive, the sender may be changing the actual sending address or hiding it behind a different display name.

Please try the following:

1. Go to Outlook.com > Settings > Mail > Junk email.
2. Check whether the sender or domain is listed under Blocked senders and domains.
3. If the messages come from many addresses under the same domain, block the domain instead of only one email address.
4. Open one of the repeated junk messages and check the message header or message source to confirm whether the real sender address is different from the visible sender name. Reference: View internet message headers in Outlook - Microsoft Support 
5. If the sender keeps changing addresses but uses similar subject lines or wording, create a rule from Settings > Mail > Rules to move messages with those repeated words to Junk Email or Deleted Items. 

You can still use Report Junk or Report Phishing, as reporting helps improve filtering. However, for spam campaigns that keep changing sender addresses, a rule based on repeated words, sender domain, or message content may be more effective than blocking one address at a time.

For reference, you may review Block or unblock senders in Outlook and Receiving email from blocked senders in Outlook.com - Microsoft Support.

If blocked messages continue reaching the Inbox after checking the real sender address and creating a rule, please contact Outlook.com support from within Outlook.com by selecting Help, entering the issue, then choosing Still need help? > Yes. Reference: How to get support for Outlook.com - Microsoft Support.

I hope this clarifies why the messages may still appear and helps reduce the repeated junk mail.

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