Cancel Subscription

Question

I received a notice that Planner and Project Plan 3 with 25 licenses will renew on June 24, but | cannot locate the subscription in my Microsoft account. The email was sent to my Gmail address. I need the subscription canceled and recurring billing turned Off.

Answer 1

Hi Breland Hoye,

Project Plan 3 is a business subscription and must be associated with a Microsoft 365 organization (tenant). It cannot be managed using a personal Microsoft account (MSA). Please sign in to the Microsoft 365 Admin Center with a Global or Billing Admin account (for e.g, @onmicrosoft.com...) to view and manage the subscription under Billing > Your products.

To turn off recurring billing, navigate to: Billing > Your products > [Your Project Plan 3 subscription] > Edit recurring billing.

If you are unable to locate the subscription under this section, I’d like to continue this conversation through a private message for your privacy and security,

I’ve already sent you a private message with further instructions. When you have a moment, please take a look, and I’ll be ready to help you continue from there.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

Thank you for your patience and understanding throughout this process.  

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