Error on OneDrive

Question

I am using windows 11 and have a problem with OneDrive. it has an error and i can’t remove it. I’ve been trying for 5 hours to no avail. I’ve tried everything. can support help me by taking control of my desktop.

I am now desperate

.

[Moderator edit: Changed text from uppercase to sentence case ]

Answer 1

Hi!

From what I understand, you want to remove OneDrive? Is there a specific reason, or problem you're having with OneDrive?

What methods did you use to try to uninstall it (conventional method, commands, third-party apps...)?

What error message do you receive? Please send a photo or screenshot.

Answer 2

Follow these steps to clear most OneDrive errors on Windows 11 without remote control:

1. Check if OneDrive can sign in online
   • Select the white or blue OneDrive cloud icon in the taskbar notification area (you may need to click the Show hidden icons arrow).
   • Select View online.
   • If you can’t sign in in the browser, check the Microsoft service status at the Service Health portal linked from the OneDrive article.
2. Update Windows and OneDrive
   • Install the latest Windows updates, as some OneDrive sign-in issues are fixed by specific updates.
   • Download and install the latest OneDrive version from the official download link in the article. If it’s already the latest, the installer will close automatically.
   • Restart the PC, then open OneDrive from Start and sign in again.
3. If you see error code 0x8004de80 or 0x8004de86
   • Uninstall and reinstall OneDrive:
     1. Press Start, type Programs, select Add or remove programs.
     2. Under Apps & features, select Microsoft OneDrive and choose Uninstall.
     3. Download the Microsoft OneDrive app from the link in the article.
     4. Run the installer and sign in.
   • Data in OneDrive won’t be lost by uninstalling or resetting the app.
4. If you see error code 0x8004de90
   • OneDrive setup is incomplete:
     1. Open OneDrive from Start.
     2. When setup starts, enter the Microsoft account email and select Sign in.
5. If you see error codes 0x8004de85 or 0x8004de8a
   • There may be an account mismatch:
     1. Sign in to the personal Microsoft account or Office 365 account in a browser to confirm there are no sign-in issues.
     2. Select the OneDrive cloud icon → Settings/Preferences → Account tab and confirm the correct account is listed.
6. If OneDrive won’t sign in at all and shows 0x8004de80 or 0x8004de86
   • Follow the troubleshooting article steps:
     1. Solution 1: Unlink and relink OneDrive to the correct account.
     2. Solution 2: Uninstall and reinstall OneDrive (as above).
     3. Solution 3: Clear multiple identities by removing cached Office account identities from the registry, as described in the linked article.
7. If OneDrive says you’re not connected to the internet
   • Check Settings → Windows Update and install any update that addresses Microsoft account sign-in issues (for example, the KB mentioned in the Q&A post).

If the error message shows a specific code (for example 0x8004de90, 0x8004de96, 0x8004dea3, 0x8004def4, 0x8007018b, 0x80070194), use the matching section in the OneDrive error code article and follow the exact steps given there.

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References:

• What do the OneDrive error codes mean?
• Error 0x8004de80 or 0x8004de86 when signing in to OneDrive
• Error 0x80071128 or 0x80071129 when deleting a OneDrive-synced file locally
• Why is Microsoft Support not working? -- Extra OneDrive storage missing - Microsoft Q&A
• OneDrive says I'm not connected to the internet - but I am! - Microsoft Q&A
• onedrive sync? - Microsoft Q&A
• One Drive won't open - Microsoft Q&A
• OneDrive "Finish Back Up" message in OneDrive Menu will not go away - Microsoft Q&A