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Error on OneDrive

David Eades 0 Reputation points
2026-06-13T14:21:04.7133333+00:00

I am using windows 11 and have a problem with OneDrive. it has an error and i can’t remove it. I’ve been trying for 5 hours to no avail. I’ve tried everything. can support help me by taking control of my desktop.

I am now desperate

.

[Moderator edit: Changed text from uppercase to sentence case ]

Microsoft 365 and Office | OneDrive | For home | Windows

2 answers

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  1. Manoel Barros 19,280 Reputation points Independent Advisor
    2026-06-13T16:40:36.1733333+00:00

    Hi!

    From what I understand, you want to remove OneDrive? Is there a specific reason, or problem you're having with OneDrive?

    What methods did you use to try to uninstall it (conventional method, commands, third-party apps...)?

    What error message do you receive? Please send a photo or screenshot.

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  2. AI answer

    2026-06-13T14:21:37.0966667+00:00

    Follow these steps to clear most OneDrive errors on Windows 11 without remote control:

    1. Check if OneDrive can sign in online
      • Select the white or blue OneDrive cloud icon in the taskbar notification area (you may need to click the Show hidden icons arrow).
      • Select View online.
      • If you can’t sign in in the browser, check the Microsoft service status at the Service Health portal linked from the OneDrive article.
    2. Update Windows and OneDrive
      • Install the latest Windows updates, as some OneDrive sign-in issues are fixed by specific updates.
      • Download and install the latest OneDrive version from the official download link in the article. If it’s already the latest, the installer will close automatically.
      • Restart the PC, then open OneDrive from Start and sign in again.
    3. If you see error code 0x8004de80 or 0x8004de86
      • Uninstall and reinstall OneDrive:
        1. Press Start, type Programs, select Add or remove programs.
        2. Under Apps & features, select Microsoft OneDrive and choose Uninstall.
        3. Download the Microsoft OneDrive app from the link in the article.
        4. Run the installer and sign in.
      • Data in OneDrive won’t be lost by uninstalling or resetting the app.
    4. If you see error code 0x8004de90
      • OneDrive setup is incomplete:
        1. Open OneDrive from Start.
        2. When setup starts, enter the Microsoft account email and select Sign in.
    5. If you see error codes 0x8004de85 or 0x8004de8a
      • There may be an account mismatch:
        1. Sign in to the personal Microsoft account or Office 365 account in a browser to confirm there are no sign-in issues.
        2. Select the OneDrive cloud icon → Settings/PreferencesAccount tab and confirm the correct account is listed.
    6. If OneDrive won’t sign in at all and shows 0x8004de80 or 0x8004de86
      • Follow the troubleshooting article steps:
        1. Solution 1: Unlink and relink OneDrive to the correct account.
        2. Solution 2: Uninstall and reinstall OneDrive (as above).
        3. Solution 3: Clear multiple identities by removing cached Office account identities from the registry, as described in the linked article.
    7. If OneDrive says you’re not connected to the internet
      • Check Settings → Windows Update and install any update that addresses Microsoft account sign-in issues (for example, the KB mentioned in the Q&A post).

    If the error message shows a specific code (for example 0x8004de90, 0x8004de96, 0x8004dea3, 0x8004def4, 0x8007018b, 0x80070194), use the matching section in the OneDrive error code article and follow the exact steps given there.


    References:

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