LiveKernel Event Code: 124

Question

Bonjour je rencontre ce soucis depuis 2mois, mon PC crash. Le Moniteur de Fiabilité signale "Erreur matérielle" suivante : https://1drv.ms/u/c/957ea9f52e78d286/IQDh6l-i0JSxSbQO0JPevQXFASjYozFkwAlhrd-lF4jPx1U?e=xJuHWZ

Et les détails ci-dessous :
Source

Windows

Résumé

Erreur matérielle

Date

‎13/‎06/‎2026 17:34

Statut

Non signalé

Description

Un problème rencontré avec le matériel a provoqué un dysfonctionnement de Windows.

Signature du problème

Nom d’événement du problème : LiveKernelEvent

Code: 124

Paramètre 1: 0

Paramètre 2: ffff92040deec020

Paramètre 3: bea00000

Paramètre 4: 108

Version du système d’exploitation: 10_0_26200

Service Pack: 0_0

Produit : 256_1

Version du système: 10.0.26200.2.0.0.256.161

Identificateur de paramètres régionaux: 1036

Fichiers qui aident à décrire le problème

WHEA-20260613-1734.dmp

sysdata.xml

WERInternalMetadata.xml

memory.csv

sysinfo.txt

WERInternalRequest.xml

Answer 1

Thank you for all the details and for answering the questions! Don't worry about the language.

Your minidump file is pointing to an AMD driver. I saw in the image that you have an AMD processor, but it doesn't have integrated graphics. Do you have an AMD or Nvidia graphics card?

1. Press WINDOWS + X > Maximize the window > Select Task Manager > Click the Performance tab > Click GPU > Take a Screenshot of the Window.

Answer 2

Hi !
The problem continues to persist. I don't know why.
I did what was asked of me anyway, but unfortunaly it happened again.

Answer 3

Here is the screenshot you requested. It's an AMD. Thanks again !

Answer 4

Hi

Here’s the screenshot you asked for. I tried to find the MEMORY.DMP file afterward, but I couldn’t locate it. That’s why I sent you a screenshot of my Windows folder—to make sure I didn’t make a mistake by accident.
Here you will find the file that was here in "Minidump" folder.

Next, to answer your first question, my screen goes black and freezes, and then I have to shut down the computer.

To answer the second question, no, I haven’t replaced anything on my PC.

Sorry for starting in French. My bad.

Answer 5

Hi!

Please note that you are in an English forum, but your topic is in French. I will translate my answer for better understanding, but it may contain translation errors. Please open File Explorer > This PC > Local Disk C (or a disk that has the Windows symbol) > Windows folder > Locate the MEMORY.DMP file and upload it if it is not too large. Also upload the files inside the minidumps folder, if any.

• Also press WINDOWS + R > Type "msinfo32" > In System Summary, send me a screenshot.

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Also answer these questions:

1. What exactly happens to your computer? Does a blue or black screen appear informing you that your computer has encountered an error, or does it freeze completely and you need to force a shutdown?
2. Did the problem occur after replacing any computer parts, such as the processor?

Your event log indicates some problems with AMDRyzenMasterDriverV31, which may be one of the causes, but I need more details to help.