request refund on visio plan 2

Question

Hello, I purchased Visio Plan 2 using my billing email [Moderator note: Personally Identifiable Information removed], but I am unable to access the subscription. Microsoft created a work/school account for the subscription, but I cannot identify the username associated with the tenant and therefore cannot sign in or use the product. Since the subscription has never been activated or used, I am requesting a refund for this purchase. I have attached the invoice

Thank you.

Answer 1

The superscription does not show up anywhere on the site. I am going to get a refund YES or NO

Answer 2

This a runaround all I want is a refund. I have emailed the invoice.

Answer 3

I cannot log in to the program, I cannot get access to the program, and you charged me $180. I would like a refund to CC

Answer 4

Hi @Michael

Visio Plan 2 subscription is part of Microsoft 365 for business/enterprise and requires an organizational account, which is usually an account with @onmicrosoft. com domain, since this is Microsoft default domain for business licenses.

Before trying anything else, you can start by searching your yahoo mailbox for emails using the keyword “onmicrosoft.com"

 

However, to properly resolve this, I’ll need to verify a couple of account details privately, as sharing them publicly would put your personal information at risk. Please check your private messages, where I will follow up to request the invoice for this subscription to verify further your account.

 

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

If you have any concerns or if anything is unclear, please feel free to reply here. I’m here to support you however I can within the scope of this forum.

Thank you again for your understanding and cooperation.

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