Pin does not work

Question

Pin does not work

Jack Bertoli 0

After a Windows update last week, Windows will not accept my PIN. I do get a window to verify my PIN, but do not receive the Code to proceed.

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Answer 1

Clary-N 12,035 Microsoft External Staff Moderator

Hi Jack Bertoli,

Thank you for the details.

From your description, it appears that Windows is prompting you to verify your PIN, but the verification code is not being received, which prevents you from completing the process.

To better guide you, could you please confirm whether you’re able to sign in using your password or another sign-in option, or if you’re currently stuck on the sign-in screen?

If you can sign in using your password, you can try removing and recreating the PIN from Settings > Accounts > Sign-in options, as this can help if the PIN data was affected by the recent update.

If you’re unable to sign in at all, please let me know, as we may need to try recovery options such as Safe Mode or the Windows Recovery Environment (WinRE).

In addition, since you’re not receiving the verification code, I recommend checking that your Microsoft account security information (email/phone) is up to date and accessible and trying a different network or disabling VPN, as these can sometimes affect code delivery.

Please let me know how you're currently accessing the device and I’ll tailor the next steps accordingly.

If you have additional questions about this answer, please click "Comment".

Note: If you want to receive email notifications about this thread, follow the steps in our documentation to enable email notifications.

Jack Bertoli 0 Reputation points

2026-06-16T10:49:00.96+00:00

I am unable to sign in at all. I am told that the service is "temporarily unavaible, try again later."

VPN is disabled. No changes to the security information. It ocurred after last week's update
Jack Bertoli 0 Reputation points

2026-06-16T11:30:48.0066667+00:00

"Site is under maintenance. Return soon." Message continues!
Jack Bertoli 0 Reputation points

2026-06-16T20:30:20.4533333+00:00

I am not able to sign in using a password or sign in option. I am unable to reset the password via the opening screen. I get an opening picture and the battery and internet symbols in the lower right corner. PC hardware diagnostics all check out OK.

I am not on a VPN. I have an identical laptop that needed the password reset after the last week's update and it is operating normally.

Thanks for your continued help.
Jack Bertoli 0 Reputation points

2026-06-16T21:50:18.69+00:00

I am not able able to sign in using my password or another sign-in option, I am currently stuck on the sign-in screen.

I have tried all of the remedies that follow the sign-in screen (reset PIN, enter last 4 digits of mobile number, password) and they seem to end with the "Site under maintenance" message.
Clary-N 12,035 Reputation points Microsoft External Staff Moderator

2026-06-17T03:01:45.61+00:00
Hi Jack Bertoli,

Thank you for the additional information. Since you're unable to sign in using your PIN, password or any other sign-in option, I'd recommend first trying to start the device in Safe Mode with Networking through the Windows Recovery Environment (WinRE):

From the sign-in screen, hold the Power button to force the device off as Windows begins loading.

Repeat this process 2–3 times until Preparing Automatic Repair appears.

Select Advanced options > Troubleshoot > Advanced options > Startup Settings > Restart.

After the restart, press 5 or F5 to select Safe Mode with Networking.

Once in Safe Mode, check whether you're able to sign in with your account credentials.

If Safe Mode does not help, please use another device, such as your phone, to reset your Microsoft account password through Microsoft's account recovery page. After successfully changing the password, restart the affected laptop and try signing in again using the new password.

Please keep me posted on how it goes.
Jack Bertoli 0 Reputation points

2026-06-17T18:31:27.8133333+00:00

The process did not work.

I was able to enter a new PIN and the laptop is working correctly.

Thank You
Clary-N 12,035 Reputation points Microsoft External Staff Moderator

2026-06-18T00:14:19.3866667+00:00

Hi Jack Bertoli,

Thank you for the update. I'm glad to hear you were able to set up a new PIN and that the laptop is now working correctly.

If you run into any other problems or have additional questions in the future, please don't hesitate to reach out. I'm always happy to help.

Best regards.

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