az 900 certification payment problem .

Question

I am facing an issue while trying to register and make payment for the AZ-900 Microsoft Azure Fundamentals certification exam.

For the past 4 days, I have been attempting to complete the payment using both Visa and MasterCard, but the transaction is not being processed successfully. I have tried multiple times and used different cards, but the issue persists.

Could you please investigate this issue and advise on how I can complete the payment and schedule my exam?

Thank you for your assistance.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact

Answer 2

Payment and registration for Microsoft certification exams such as AZ-900 are handled by Pearson VUE. When multiple payment attempts with valid Visa/Mastercard fail over several days, the most common cause is that the Pearson VUE account has been temporarily blocked due to repeated failed payments.

The supported resolution is:

1. Contact Pearson VUE support directly and ask them to check and remove any payment-related block on the account.
2. After the block is cleared, retry scheduling the AZ-900 exam and complete payment with a supported card.

Pearson VUE support contact options are available on the Microsoft certification support page referenced below.

If the issue continues even after Pearson VUE confirms there is no block, raise a ticket via the Microsoft Certification Support channel so that the certification team can review the exam registration profile and payment history.

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References:

• Getting this error while registering for a Microsoft certification. - Microsoft Q&A
• Trying to use an Office365 product key and "getting error PaymentAuthenticationVerificationFailed" - Microsoft Q&A
• AZ-900: Microsoft Azure Fundamentals. - Microsoft Q&A