Support Request: Region error when redeeming Microsoft Rewards.

Question

Hello,

I am a long-time Microsoft user based in Morocco. I have been able to engage with some parts of the Microsoft Rewards program, but I am unable to access the redemption catalog for gift cards.

I want to ensure I am using my account correctly. Could you please clarify if the full Microsoft Rewards redemption catalog—specifically for Xbox gift cards—is officially available for accounts registered in Morocco? If it is not, I would appreciate knowing so I can stop attempting to use those features and avoid any account issues.

Thank you for your time and clarification.

[moderator's note: moved from Microsoft 365 and Office | Install, redeem, activate | Other | Windows]

Answer 1

Hi amazirh yassir,

Thank you for sharing the details. I understand why you want to confirm this before continuing to try the redemption.

Morocco is listed as a supported region for Microsoft Rewards, but the available redemption catalog can vary by country/region. This means that some rewards, including Xbox gift cards, may not be available for every supported market. In general, if an Xbox gift card does not appear on your Microsoft Rewards Redeem page while signed in with your account, it likely means that this reward is not currently available for your account/region.

Please also make sure you are not using a VPN or proxy, as Microsoft Rewards points should be redeemed in the same region as your account/current market.

Please note that this is a user-to-user support forum. Moderators, contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

For account-specific confirmation about Rewards availability in Morocco, please contact Microsoft Rewards/Bing Rewards Support directly through the official support form: Microsoft Rewards Support.

Thank you so much for your understanding.

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