Sign-in failed Error code: AADSTS5000225

Question

I want to know: If I wait for 20 days when my account will be deleted, can I recreate a new account with the same email and reactive the account with MS employee Azure $150 monthly credit?

This is the error message: The tenant 'Default Directory (<pii removed>)' has been deauthenticated and is no longer available. Try signing into another tenant from the dropdown below. Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: (<pii removed> Correlation ID: (<pii removed> Timestamp: 2026-06-16 07:01:53Z

Answer 1

Dongchen Gao

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Answer 2

The tenant associated with the error AADSTS5000225: This tenant has been blocked due to inactivity is in an inactive state and will be deleted if it remains inaccessible for more than 20 days. After that 20‑day period, the tenant is permanently deleted and cannot be recovered.

Key points from the tenant lifecycle behavior:

1. When a tenant is blocked due to inactivity, administrators have up to 20 days to request reactivation.
2. If the tenant stays inactive beyond 20 days, it is deleted and is not recoverable.

The documentation does not state that deleting an inactive tenant automatically prevents creating a new tenant later with the same email address, but it also does not describe any supported path to “reactivate” the old tenant or restore previous benefits once it has been deleted. The only supported recovery action is to contact Microsoft within the 20‑day window and request reactivation of the existing tenant.

Therefore, based on the available information:

• Reactivation of the current tenant is only possible if it has been blocked for less than 20 days and an administrator contacts Microsoft support.
• After deletion (beyond 20 days), the tenant cannot be recovered; any future tenant or benefits assignment would follow normal Microsoft processes and policies, not a reactivation of the deleted tenant.

For a blocked tenant that is still within the 20‑day window, the documented action is:

1. Have the tenant administrator contact Microsoft using the global support phone numbers to request reactivation.
2. Avoid submitting multiple assistance requests for the same issue until a decision is received.

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References:

• Tenant inaccessible due to inactivity
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A