missing email

Question

I send an email to my patients with directions to my clinic every monday and wed since Sept 2025. I bcc to them and send to myself ([Moderator note: PII removed]). Today ALL the emails to the patients in the sent folder are gone, the inbox doesnt have it in and a search in all folders comes up blank. I dont have any auto clean/clear/delete/file settings turned on and never have. I have looked at help tutorials and nothing has found the emails. I now don't know what else has been deleted from my inbox as it has some emails but I think there were more there yesterday.

Can you undo the mass delete please.

thanks

[Moderator note: PII removed] 

Answer 1

Hi julian newhill

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

I understand how concerning it is when emails that have been in your mailbox for months suddenly seem to disappear.

Before troubleshooting further, I’d like to clarify one detail. The address you mentioned appears to be a custom-domain email address, so could you confirm whether this is:

• A personal Microsoft account (Outlook.com/Hotmail/Live), or
• A work/business email account hosted through Microsoft 365 or another provider?

Please also let me know:

• When you first noticed the emails were missing
• Whether the missing messages appear in Outlook on the web
• Whether only the patient emails are missing, or if other emails have disappeared too

In the meantime, please check these first:

1. Open the “Deleted Items” folder and use the search box to look for one of the missing patient emails.
2. Check the “Archive”, “Junk Email”, and “Sent Items” folders directly.
3. In New Outlook, select “Deleted Items” and look for “Recover items deleted from this folder” (if available).
4. Sign in to the mailbox through the web version of your email service and verify whether the messages are missing there as well.

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