Microsoft Authenticator not working

Question

Microsoft Authenticator logged me out of the account linked ti my school portal so now i cant login to my school portal and when i try to relogin to the authenticator account it makes me authenticate it which i cant do.

Answer 1

Hi @Stefan Robinson

It seems like you’re locked out because Microsoft Authenticator is enforcing multi‑factor authentication (MFA) for your school account, but you no longer have access to the verification method needed to re‑enroll.

Since your account is a work or school account managed by your school’s IT department, forum moderators don’t have the administrative permissions needed to change these settings directly. 

To regain access quickly, the best step is to contact your school’s IT Support or Help Desk. They are the only ones who can reset your multifactor authentication (MFA) settings or help you configure a new verification method. You can refer them to this guide: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |… 

If you’re unsure who your IT administrator is, see How do I find my Microsoft 365 admin? - Microsoft Support 

Once your school IT team helps you regain access, you can manage your security verification methods by visiting My Sign-Ins | Security Info | Microsoft.com page. This allows you to control which methods you use for MFA in the future.

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