Error Scheduling for an Exam with Pearson Vue

Question

I keep on getting this error message while trying to schedule for an Exam with Pearson Vue once I click Submit button. Please help

Answer 1

The "unexpected error" when clicking Submit to schedule a Microsoft exam through Pearson VUE is commonly caused by an issue with the Pearson VUE account, often after failed payment attempts, which can result in the account being blocked (for example, with an ERROR_VUE_WIDE_BLOCK).

Use these steps:

1. Check if the account is blocked by Pearson VUE
   • When the error appears, look at the browser address bar for something like ERROR_VUE_WIDE_BLOCK in the URL.
   • This code indicates the Pearson VUE account has been blocked, typically due to multiple failed payments.
2. Contact Pearson VUE support to unlock the account
   • Go to the Microsoft Certification support entry point: https://aka.ms/CertificationSupport.
   • From there, follow the Pearson VUE support/contact options (chat or case) and explain that an unexpected error occurs when scheduling a Microsoft exam and that the account may be blocked.
   • Pearson VUE support can check the account status and, if blocked, unlock it. Similar cases were resolved within minutes once Pearson VUE support intervened.
3. Try scheduling again after Pearson VUE fixes the account
   • Once support confirms the account is unlocked, return to the exam page on Microsoft Learn, click Schedule exam → Schedule with Pearson VUE, fill in the required details, and click Submit again.

If the error persists even after clearing the block or if no block is visible, still contact Pearson VUE via the Certification Support entry point, as there may be another account-specific issue that only Pearson VUE can resolve.

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References:

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• Unexpected Error When Scheduling Exam - Microsoft Q&A
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• I cant book certification exams at learn.microsoft.com - Microsoft Q&A
• Register and schedule an exam