Microsoft Authenticator

Question

Hello,

I am writing to request assistance with accessing my Microsoft developer account.

I am currently unable to sign in because the system requires verification through the Microsoft Authenticator app. However, I am not able to complete the two-step authentication process, as the Authenticator is not generating the expected verification codes and I cannot proceed with the login. I dont have the option to send the code to my sencond email, only to get the codes by authenticator. How can I fix it?

Thank you in advance.

Answer 1

i ask questions but no one answered back

Answer 2

I would like to first clarify that this is a user-to-user support forum, and we are not Microsoft support. Moderators here do not have backend access and cannot directly intervene in Microsoft products or perform escalations. We can only provide technical guidance and best-practice recommendations based on reported issues.

Hi @Tiago Borges Mendonça

Based on the information you provided, I understand that you are completely locked out of your Microsoft Developer Program account. When attempting to sign in, the system forces a multi-factor authentication (MFA) check through the Microsoft Authenticator app. However, your app is failing to generate or display the expected verification codes. Because your account is configured to only accept Authenticator app codes and does not offer an option to send the verification to your secondary backup email, you are trapped in an authentication loop with no way to proceed.

To help you resolve this and regain access to your developer sandbox, could you please clarify if there are any other Global Administrators assigned to your specific developer tenant? If yes, they can help you re-register MFA for the affected account. For reference, they may review: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |… 

If you are the only Global Administrator and you are completely locked out from the tenant. Please visit the following page and reach out to phone number via: Customer service phone numbers - Microsoft Support

From what I know, you will need to get past the initial AI system to reach the live support team. You can refer to the guide below for tips on how to get through more easily:

If this method is not working, please follow this link to create a trial tenant: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980b5c6860e63a588d0c5d1761d6 - after that you will be able to access to Microsoft 365 Admin Center to raise the ticket

Assuming that you have already created an account after registering a free trial and you can go to Microsoft 365 admin center and click "Help & support" icon to raise your ticket. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.     

Please mention that you are raising ticket on behalf of the affected tenant that you do not have access to. The support team will help you to create ticket on the affected tenant then later on the Microsoft Data Protection team will assist you.

Note: This process will take more time than usual (7-14 working days) for your account to get access again as Data Protection is always overwhelmed with the number of tickets. As I am forum moderator, I do not have access to Microsoft internal system to assist or push this process to be quicker.

On the other hand, if you do create the trial and it resolves the issue, please remember to cancel the subscription afterward to avoid any related charges. 

I hope my information is helpful. Please give me any updates once you get this resolved.

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