Request for Assistance – Pearson VUE Exam Cancellation (Case 42072100)

H, Saravanan (Cognizant) 0 Reputation points
2026-06-23T18:27:07+00:00

Dear Sir/Madam,

I was taking an online proctored exam through Pearson VUE when the proctor unexpectedly cancelled my session without providing any explanation. I contacted Pearson VUE on the same day and was advised to wait 2–3 business days for an update.

When I followed up today (06/23/2026), I was only given a case number and instructed to reach out to Microsoft Learn Customer Support.

I kindly request your assistance in reviewing my case (Case No: 42072100) and providing a resolution.

Thank you,

Saravanan H

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  1. AI answer

    2026-06-23T18:27:22.59+00:00

    To move your case forward, use the official certification and exam support channels and reference your Pearson VUE case number (42072100) in each contact.

    1. Follow up with Pearson VUE for exam-delivery issues
      Since the proctor cancelled your online proctored exam session, this is first an exam delivery issue. Contact Pearson VUE support and request a review of the revoked/cancelled exam and any options for rescheduling or refund:
      • Pearson VUE Support for Microsoft exams: Pearson VUE Support
        Explain that the proctor ended the exam without explanation and that you already have Case 42072100.
    2. Open a ticket with Microsoft Credentials Support
      Because Pearson VUE directed you to Microsoft Learn Customer Support, submit a case with the Microsoft Credentials Support team so they can review your exam record and coordinate with Pearson VUE if needed:
      • Use the "For all other Microsoft Certification issues" path: Credentials Support
        In your ticket, include:
      • Exam name and date/time of the appointment
      • That it was an online proctored exam
      • Pearson VUE case number 42072100
      • Description of what happened (proctor cancelled without explanation)
    3. If the exam was revoked during an online proctored session
      For online exams, technical or proctor-related issues are handled jointly by Pearson VUE and Microsoft Credentials Support. The recommended path in similar cases is:
      • Contact Pearson VUE for the delivery incident
      • Contact Microsoft Credentials Support for certification-side resolution (reschedule, voucher, or other remedy)
    4. Monitor responses and timelines
      Support queues for both Microsoft and Pearson VUE can experience longer response times. Monitor email and your certification dashboard for updates on exam status, refunds, or new scheduling options.

    If you believe the proctor incorrectly revoked the exam (for example, due to misunderstanding of break rules or environment), clearly state that in both Pearson VUE and Credentials Support tickets so they can review the session recording and apply the appropriate resolution.

    References:

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