Emails not recieved

Question

can you please check my mailbox , havent recieved mail .

My email- [Moderator note: Personally Identifiable Information removed]

Answer 1

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Hi @Dinesh bandhane

Thank you for sharing your concern. 

I have checked the DNS records of your account, and it appears that your mailbox is not hosted and managed on Microsoft Exchange or Microsoft 365. Instead, it is hosted on GoDaddy. 

To troubleshoot this issue, you could try to verify whether your email is working correctly by logging into GoDaddy Webmail. If you are able to receive emails there, the issue is likely related to your Outlook setup. 

Next, please review your IMAP settings in Classic Outlook. Open Outlook, go to File > Account Settings, select your email account, and click Change. Ensure that your configuration matches GoDaddy’s recommended IMAP settings. Also, confirm that your username is your full email address and that the option “My outgoing server requires authentication” is enabled. 

After that, you can try manually syncing your mailbox by selecting Send/Receive All Folders to make sure Outlook is updating properly. Additionally, please check whether Outlook is in offline mode. If you see “Working Offline” at the bottom of the window, go to the Send/Receive tab and turn off Work Offline. 

If the issue still persists, you may need to remove your email account from Outlook and add it again using IMAP settings. 

You can refer via:  

Troubleshoot Outlook email setup | Microsoft Support 

POP and IMAP account settings | Microsoft Support 

Please give these steps a try and let me know if the issue persists.

If you have any additional concerns, feel free to comment below. I would be more than happy to assist. 

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