My zoom add in disappeared from outlook

Question

My zoom add in disappeared from outlook

Laura Gooler Phd 0

I'm unable to reinstall zoom - I don't know why it disappeared, but I'm unable to add it back, need help

Karla Garay 0 Reputation points

2026-07-09T16:43:02.59+00:00

I have the same issue with several devices, already tried all your steps but it still not working.
Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-07-10T03:06:48.5366667+00:00
Hi Karla Garay,

Since you already tried the steps above and the same issue happens on several devices, this may need account-side or add-in availability checking rather than more local Outlook troubleshooting.

At this point, I recommend contacting Microsoft Support through live chat so they can review the account/service side more closely:

Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Outlook issue" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Other Products".

For the category, choose "Outlook".

Look for and click on "Chat with a support agent in your web browser".

Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.

Explain your situation clearly: Be concise but provide all the relevant details.

Also, since Zoom for Outlook is a third-party add-in, it may be helpful to contact Zoom Support as well if Microsoft Support confirms that Outlook add-ins are otherwise available for your account.

I hope this helps.

1 answer

Your answer

Karla Garay 0 Reputation points

2026-07-09T16:43:02.59+00:00

I have the same issue with several devices, already tried all your steps but it still not working.
Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-07-10T03:06:48.5366667+00:00

Hi Karla Garay,

Since you already tried the steps above and the same issue happens on several devices, this may need account-side or add-in availability checking rather than more local Outlook troubleshooting.

At this point, I recommend contacting Microsoft Support through live chat so they can review the account/service side more closely:

Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Outlook issue" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Other Products".

For the category, choose "Outlook".

Look for and click on "Chat with a support agent in your web browser".

Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.

Explain your situation clearly: Be concise but provide all the relevant details.

Also, since Zoom for Outlook is a third-party add-in, it may be helpful to contact Zoom Support as well if Microsoft Support confirms that Outlook add-ins are otherwise available for your account.

I hope this helps.

Answer 1

Hello Laura Gooler Phd,

I understand that the Zoom add-in disappeared from classic Outlook and that you are unable to add it back. Please note that this is a user-to-user forum, so contributors cannot check your Outlook or Zoom account directly, but you can try the steps below to narrow this down.

First, check whether Outlook disabled the add-in:

Open classic Outlook.
Go to File > Options > Add-ins.
At the bottom of the list, check Disabled Application Add-in. If Zoom appears there, select it and choose Enable.
Then change Manage to COM Add-ins, select Go, and make sure the Zoom add-in is checked.

If Zoom is not listed, try adding it again from Outlook:

In classic Outlook, go to Home > All Apps. If you do not see it, select the ... menu on the ribbon.
Choose Add Apps or Get Add-ins.
Search for Zoom for Outlook Add-in, then select Add.

Please also confirm the account type in Outlook:

Go to File > Account Settings > Account Settings.
Check the Type column.
Zoom’s guidance says the Outlook desktop add-in requires an Exchange account in Outlook. If the account is only IMAP or POP, the add-in may not install or appear correctly in classic Outlook.

If it still cannot be added, reinstall Zoom’s Outlook integration from Zoom’s official support page, then restart Outlook and check again.

For reference, you may review these articles:

Note: The Zoom references are third-party resources provided for convenience. They are not managed by Microsoft, so please review the information carefully before following any steps

If the add-in still cannot be installed, please share the exact message you see when trying to add Zoom, and also confirm whether your Outlook account type is Exchange, Outlook.com, IMAP, or POP. This will help identify whether the issue is with the Outlook add-in status, the account type, or the Zoom installer.

I hope this helps.

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Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-06-30T11:56:01.6266667+00:00

I hope you are doing well, Laura!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.