excel not function

Question

my excel need to activate.

Answer 1

Dear @Donita Rose Dela Cruz,

Thank you for reaching out regarding the issue with Excel not functioning properly. I understand how this can impact your work, and I’m here to help you.

Based on the screenshot you provided, your Excel application is currently in “View Only (Unlicensed)” mode. This means the product has not been activated, so features such as editing and saving files are limited. This typically occurs when the account signed in does not have a valid Microsoft 365 license, or the subscription has expired. For reference: Unlicensed Product and activation errors in Office

In this case, please try these steps below and check if it works:

1.Sign out and sign back in

• Open Excel > go to File > Account
• Click Sign out, then close Excel
• Reopen Excel and sign in using the account that has the Microsoft 365 license

2.Check your subscription status

• Ensure that your Microsoft 365 subscription is active
• If you are using a work account, please contact your IT administrator to confirm that a license has been assigned to your account

3.Check your internet connection

• The message “Can’t display online services” may indicate a temporary connection or server issue
• Please ensure your device is connected to the internet and try again

4.Repair Office

• Close all Office apps
• Go to Settings > Apps > Installed apps
• Select Microsoft Office > click Modify > choose Online Repair and follow the prompts
• For reference: Repair an Office application

As a temporary workaround, you may use Excel on the web to continue your work while troubleshooting.

Please let me know if you need further assistance or if the issue persists after trying these steps. I’ll be happy to continue supporting you.

Thank you for your cooperation and patience. Looking forward to your response!

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