error message 80072EFE

Question

won't update windows just gives me the error message

Answer 1

Hi DAVID SIMPSON,

I understand you're receiving Windows Update error 80072EFE.

To better understand the issue, could you provide:

1. Which Windows version are you using? (Press Windows + R, type winver, then press Enter.)
2. Does the error appear when:
   • Checking for updates?
   • Downloading updates?
   • Installing updates?
3. What is the complete error message shown on the screen?
4. Has Windows Update worked before on this device, or is this the first time you have encountered the error?

If you're using Windows 7 or Windows 8/8.1, please note that these versions have reached End of Support, so some update-related issues may require different workarounds.

Once you provide the above information, we'll be able to suggest more targeted troubleshooting steps.

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