Junk Email

Question

I have a Microsoft 365 family subscription. The "Not Junk" option does not appear as a choice under the "Report" tab in New Outlook. So many of my important emails going into my junk folder even from senders in my contact list. I have to check the junk folder every time I open Outlook. This is a very important feature missing. I tried to switch back to classic Outlook and my emails do not show up at all.

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Moved to Microsoft 365 and Office | Other

Answer 1

Hi Sandy,

Welcome to Microsoft Q&A forum. 

I understand how frustrating it can be when important emails are moved to the Junk Email folder, especially if they are from people already in your contacts.

Please try adding the sender directly to the Safe senders and domains list in new Outlook:

• Open Settings > Mail > Junk email.
• Under Safe senders and domains, select Add safe sender.
• Enter the sender’s full email address, then select Save.
• Also check Blocked senders and domains to make sure the sender is not listed there.

After that, open the message in the Junk Email folder and use Not Junk / Mark as not junk if the option is available.

You may also check Outlook on the web to confirm whether the emails appear correctly there.

Please feel free to let me know if you have any further updates, thanks.

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