Access Denied

Question

This page has been blocked as it violates the Acceptable Use Policy located in the Terms of Use. If you believe this is a mistake, please contact our Support team using M365 Admin Center for further assistance. [Moderator note: Personally Identifiable Information removed]

Answer 1

Hi anjali,

Based on your sharing, this is a SharePoint/OneDrive tenant-level block triggered by Microsoft's Acceptable Use Policy/Fraud Throttle system. This issue occurs if any user in your organization engages in activities that are prohibited by the Acceptable Use Policy for Microsoft Online Services and the only way to resolve this issue is to create a support ticket directly to Microsoft to verify the block and request to restore access.

I’d like to gently clarify that this is a user-to-user support forum. As a forum moderator, I do not have access to Microsoft’s internal systems required to investigate issues due to privacy and security constraints. My role here is limited to providing general guidance and solutions that can be applied by users. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. 

Note: the below steps need to be performed by a Global Administrator. If you're an end-user or if you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

To create a support ticket to Microsoft:

• Sign into Microsoft 365 Admin Center using a Global Admin account for the affected tenant
• At the bottom-right, select the Help & Support button (green icon)
• Enter a clear request of your concern. For example:

"Our SharePoint/OneDrive tenant is blocked with FraudThrottle.htm#2057. We believe this is a mistake and we want to restore access"

• Select Contact Support and choose your preferred contact method (chat or phone).

If you no longer have access to the Microsoft 365 Admin Center, you can reach them by phone using the contact numbers listed here: Customer service phone numbers - Microsoft Support.  

For your reference: This Page Has Been Blocked as it Violates the Acceptable Use Policy - SharePoint | Microsoft Learn

I hope this points you in the right direction and helps you get the needed assistance as quickly as possible. Should any further questions arise, please don’t hesitate to reach out again.  

Thank you for your understanding and wishing you a wonderful day ahead. 

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