Issue with Verification updates

Question

Issue with Verification updates

Alex Lukas 0

Hello We submitted the verification for tollfree numbers but still there is no response can you please let us know how much time is needed for this

Golla Venkata Pavani 6,355 Reputation points Microsoft External Staff Moderator

2026-07-08T13:12:51.4266667+00:00
Hi @Alex Lukas

Thank you for reaching us regarding the issue.

The verification process involves review by a third-party toll-free messaging aggregator and carriers, which typically takes 5-6 weeks and can extend to around 8 weeks during periods of higher volume. The status in the Azure portal often remains "Submitted" or "Verification in progress" for much of that time, with limited intermediate updates.

Recommended Next Steps:

Check status in Azure Portal:

Go to your Azure Communication Services resource.

Navigate to Phone numbers or Regulatory Documents.

Review the status of your toll-free verification application.

If you have not received any updates after 5–8 weeks, you can follow up by sending an email to acstns@microsoft.com requesting a status update. In your email, be sure to include your Application ID, Azure Communication Services (ACS) resource name, and the toll-free number(s) associated with your request to help the team locate and review your application.

Reference :

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/sms-faq#toll-free-verification

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/toll-free-verification-guidelines

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-toll-free-verification

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Golla Venkata Pavani 6,355 Reputation points Microsoft External Staff Moderator

2026-07-09T09:02:46.2066667+00:00

Hi @Alex Lukas

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?

1 answer

Your answer

Golla Venkata Pavani 6,355 Reputation points Microsoft External Staff Moderator

2026-07-08T13:12:51.4266667+00:00

Hi @Alex Lukas

Thank you for reaching us regarding the issue.

The verification process involves review by a third-party toll-free messaging aggregator and carriers, which typically takes 5-6 weeks and can extend to around 8 weeks during periods of higher volume. The status in the Azure portal often remains "Submitted" or "Verification in progress" for much of that time, with limited intermediate updates.

Recommended Next Steps:

Check status in Azure Portal:

Go to your Azure Communication Services resource.

Navigate to Phone numbers or Regulatory Documents.

Review the status of your toll-free verification application.

If you have not received any updates after 5–8 weeks, you can follow up by sending an email to acstns@microsoft.com requesting a status update. In your email, be sure to include your Application ID, Azure Communication Services (ACS) resource name, and the toll-free number(s) associated with your request to help the team locate and review your application.

Reference :

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/sms-faq#toll-free-verification

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/toll-free-verification-guidelines

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-toll-free-verification

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Golla Venkata Pavani 6,355 Reputation points Microsoft External Staff Moderator

2026-07-09T09:02:46.2066667+00:00

Hi @Alex Lukas

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?

Answer 1

hi Alex Lukas & thx for sharing urs issue here at Q&A portal,

the review time depends on the country, number type, and the completeness of the regulatory documentation, so there isn't a fixed SLA that applies to every request. If it's been longer than the expected processing time and the verification status hasn't changed & If this verification is blocking ur deployment, it's also worth opening an Azure support request so the team can check whether the application is still under review or if it's waiting on additional information. Only the ACS phone numbers team can see the backend status of the verification request.

Alex

&

If my answer was helpful pls mark it and additional thx if u follow me at Q&A portal

and at my blog https://ctrlaltdel.blog/