One Drive Personal Vault Connection Errors.

Question

One Drive Personal Vault won't open in Safari or EDGE using Mac desktop. It will open on iPad or iPhone. Also already tried private browsing mode in Safari.

1. Error: unlockRequired
2. Correlation ID: [REMOVEDPII]
3. Correlation ID: [REMOVEDPII]

Answer 1

That didn't work, the problem is in Microsoft side. What it worked for me was removing all links to my device from Microsoft account configuration. Removed my device to not receiving notifications on my device to ACK the logging in. Then it worked as expected

Answer 2

PII caution: Please note that this is a public forum for users. I've removed some personal information to protect your privacy and security.

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Hello Penni Wicks

The unlockRequired error might indicate the browser is unable to complete Personal Vault’s additional identity check. Since the Vault still opens on the iPhone and iPad, this appears limited to the Mac browser session.

Also note that personal Vault officially supports the latest Edge, Chrome, or Firefox; Safari is not listed as a supported browser.

Reference: Protect your OneDrive files in Personal Vault

Here are some suggestions you can try:

1. Update Microsoft Edge, then sign out of OneDrive and close the browser completely.
2. In Edge, open Settings > Privacy, search, and services > Clear browsing data. Clear cookies and cached files, reopen Edge, and sign in directly at OneDrive on the web.
3. Temporarily disable ad blockers or privacy extensions, as they may block the separate verification window.
4. Open Personal Vault and choose another verification method if available, such as Microsoft Authenticator, SMS, or email code.
5. It is also recommended that you test the latest Chrome or Firefox.

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

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