Refund for ACCESS

Question

can I get a refund for ACCESS ? I purched from Microsoft store .

Answer 1

Hi Joseph,

Thank you for reaching out. 

You may be able to request a refund for Microsoft Access purchased from the Microsoft Store; however, eligibility is subject to Microsoft's digital product refund policy. Please note that digital products, such as apps, are not always eligible for a refund unless permitted by the offer terms or applicable local laws. If a refund request is eligible, processing may take up to 72 hours 

For more information, please refer to: Get a refund for apps and games purchased from Microsoft Store | Microsoft Support 

 

To submit a refund request: 

1. Visit your Microsoft Order History: 

https://account.microsoft.com/billing/orders 

1. Sign in with the Microsoft account used to purchase Access. 
2. Locate your Microsoft Access order. 
3. Select Request a refund or Manage order (if available). 
4. Follow the on-screen instructions to submit your request. 

 

As a forum moderator, I’m unable to access or review your purchase details, billing records, or refund eligibility. If you do not see a refund option in your Order History, please go to Contact - Microsoft Support directly so that the appropriate billing team can review your case securely. 

 

I hope this helps clarify the refund process. If you need any additional assistance, please don't hesitate to let me know.  

Thank you, and have a great day.

---

If the answer is helpful, please click "Yes" and kindly upvote it. If you have extra questions about this answer, please click "Comment".          

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.