deleted emails

Question

deleted emails

Castillo Varela, Yojahidy 0

How I can recover deleted emails from an Inbox subfolders?

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Answer accepted by question author

Kristen-L 14,580 Microsoft External Staff Moderator

Good day,

Thank you for reaching out.

In New Outlook for Windows (Microsoft 365 for Business), deleted emails from an Inbox subfolder can usually be recovered from either the Deleted Items folder or the Recover items deleted from this folder option.

Please try the following steps:

1/ Check the Deleted Items folder

Open New Outlook for Windows.
In the left navigation pane, select Deleted Items.
Look for the missing email(s). You can use the search box if needed.
Right-click the email and select Move.
Choose the original Inbox subfolder, or move the email back to the Inbox first.

If an entire folder or subfolder was deleted, expand Deleted Items and look for the folder name. If found, you can right-click the folder and select Move, or drag it back to its original location. This may restore the folder along with any subfolders and messages it contained.

User's image

2/ Recover items that are no longer in Deleted Items

If the email or folder is not available in Deleted Items, please try the following:

Open the Deleted Items folder.
Select Recover items deleted from this folder at the top of the window.
Locate the deleted email(s) and select Restore.

User's image

If the messages or folder cannot be found there, please contact your IT administrator as soon as possible. Recovery may depend on your organization's retention policies, and administrators may be able to recover deleted messages if the deleted item retention period has not expired.

For reference: Recover deleted messages in a user's mailbox in Exchange Online | Microsoft Learn

For additional guidance, you can also refer to Microsoft's official documentation: Recover and restore deleted items in Outlook.

I hope this information helps. If you have any questions or need further assistance, please let me know. I will be happy to help.

Thank you for your patience and understanding.

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Castillo Varela, Yojahidy 0 Reputation points

2026-07-13T20:58:20.9433333+00:00

What if the emails are not available in the recovery option? Can someone verify internally whether the missing emails from the mailbox still exist in Recoverable Items, Discovery Holds, Purges, or eDiscovery searches?
Kristen-L 14,580 Reputation points Microsoft External Staff Moderator

2026-07-13T22:13:39.9+00:00

Good day,

Thank you for your update and for accepting my answer.

If the emails are not available through the "Recover items deleted from this folder" option, then recovery through Outlook is likely no longer possible from the user side.

Because this is a Microsoft 365 business mailbox, I recommend contacting your organization's IT administrator for further investigation.

As this is a public Microsoft Q&A forum, we do not have access to your tenant, mailbox, or backend Exchange Online data, and therefore cannot verify whether the missing emails still exist in locations such as Recoverable Items, Purges, Discovery Holds, or are discoverable through eDiscovery/Content Search.

Your administrator may be able to perform additional checks and recovery actions. IT administrators can search for and recover deleted messages, including items that have been permanently deleted or purged, provided that the deleted item retention period has not expired. They can also determine whether the mailbox is subject to retention policies, Litigation Hold, eDiscovery Hold, or other Microsoft Purview compliance features.

For reference, please see: Recover deleted messages in a user's mailbox in Exchange Online | Microsoft Learn

If the messages are no longer present in the mailbox's Recoverable Items structure and are outside the applicable retention period, recovery may not be possible unless your organization maintains a separate backup or archival solution.

I hope this helps clarify the available options and next steps. Please let me know if you have any further questions.

Warm regards.

1 additional answer

Your answer

Castillo Varela, Yojahidy 0 Reputation points

2026-07-13T20:58:20.9433333+00:00

What if the emails are not available in the recovery option? Can someone verify internally whether the missing emails from the mailbox still exist in Recoverable Items, Discovery Holds, Purges, or eDiscovery searches?
Kristen-L 14,580 Reputation points Microsoft External Staff Moderator

2026-07-13T22:13:39.9+00:00

Good day,

Thank you for your update and for accepting my answer.

If the emails are not available through the "Recover items deleted from this folder" option, then recovery through Outlook is likely no longer possible from the user side.

Because this is a Microsoft 365 business mailbox, I recommend contacting your organization's IT administrator for further investigation.

As this is a public Microsoft Q&A forum, we do not have access to your tenant, mailbox, or backend Exchange Online data, and therefore cannot verify whether the missing emails still exist in locations such as Recoverable Items, Purges, Discovery Holds, or are discoverable through eDiscovery/Content Search.

Your administrator may be able to perform additional checks and recovery actions. IT administrators can search for and recover deleted messages, including items that have been permanently deleted or purged, provided that the deleted item retention period has not expired. They can also determine whether the mailbox is subject to retention policies, Litigation Hold, eDiscovery Hold, or other Microsoft Purview compliance features.

For reference, please see: Recover deleted messages in a user's mailbox in Exchange Online | Microsoft Learn

If the messages are no longer present in the mailbox's Recoverable Items structure and are outside the applicable retention period, recovery may not be possible unless your organization maintains a separate backup or archival solution.

I hope this helps clarify the available options and next steps. Please let me know if you have any further questions.

Warm regards.

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