Windows button doesn't work

Question

Windows button and audio jack stopped working after last night windows update.

Answer 1

Hi Al Belfer,

Since both the Windows button and audio jack stopped working around the same time, the issue may be related to system components or device drivers rather than the keyboard itself.

You can try these quick checks:

1, Reinstall the audio driver

• Open Device Manager
• Expand Sound, video and game controllers
• Right-click your audio device > Uninstall device
• Restart the PC

2, Install the latest drivers from your PC manufacturer's website - look for updated audio, chipset, and hotkey/keyboard drivers for your specific model.

3, Repair Windows system files

• Open Command Prompt (Admin)
• Run: DISM /Online /Cleanup-Image /RestoreHealth
• Then run: sfc /scannow

If the problem persists after these checks, an in-place repair upgrade may help refresh Windows components while keeping your files and installed apps.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Hi,

Let me work with you to solve this problem. I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal, not a dead end. I'll keep going until we've got this resolved.

To remove the most recent update, please follow these steps to access the Windows Recovery environment:

1. Open the Settings app by clicking the Start button or Windows key + I
2. Navigate to System > Recovery.
3. Click the "Restart Now" button next to Advanced Startup.
4. Choose the Troubleshoot option.
5. Select "Uninstall Updates," then choose either "Uninstall Latest Quality Update" or ""Uninstall Latest Cumulative Update.""

Allow the process to complete.

#2

Press and hold Shift, then click the restart button on the lock screen to open recovery options. Click Advanced options>Troubleshoot.

If you are unable to reach the lock screen or start your computer, restart your PC 2 times when the boot screen appears. On the third time, Windows should open Windows Recovery automatically. Select Advanced options>Troubleshoot.

From there, select Uninstall updates>Uninstall the latest cumulative update.

I look forward to hearing from you to get the results of the troubleshooting.