![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 73%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Hi karen haswell,
I'd like to gather a bit more information so I can better understand the issue and point you in the right direction.
Could you clarify what ContourSpring25 is? Is it a website you're trying to access, a program installed on your PC or perhaps an extension/add-in that you're using in Microsoft Edge?
I also noticed that this thread is currently tagged under Microsoft Edge. Are you trying to access a specific website in Edge and being prompted to sign in? If so, does an error message appear when you attempt to log in?
Alternatively, is this related to signing in to a website in order to use an Edge extension or add-in tool, rather than signing in to Edge itself or your Microsoft account?
If possible, please share a screenshot of what you're seeing (with any personal information hidden), the exact error message and the website address if applicable. This will help me better understand what's happening and suggest the most appropriate troubleshooting steps.
If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.