Can't log in solitaire

Question

Can't log in solitaire and casual games app on my tablet, works fine on my phone. Getting message content download error, have rebooted my tablet and also uninstalled and reinstalled game but still getting the same error

Answer 1

Hi shane oneill,

I understand how frustrating this must be, especially since Solitaire works normally on your phone and you have already restarted the tablet and reinstalled the app.

To help narrow this down, could you let us know:

• Is your tablet running Windows, Android or iPadOS?
• Does the “Content download error” appear as soon as you open the app or only after you try to sign in?
• Are you using the same Microsoft account on both devices?
• Is there any error code shown with the message?

In the meantime, please try the following:

• Make sure the tablet’s operating system and the Solitaire app are fully updated.
• Try connecting the tablet to a different network, such as another Wi-Fi connection or a mobile hotspot.
• Temporarily disable any VPN, proxy or network-filtering app, if applicable.
• Check that the tablet’s date, time and time zone are set automatically.
• If the app allows it, sign out of your Microsoft account, restart the tablet and then sign back in.

If the error continues, you can also check the Microsoft Casual Games Support portal for known issues or submit a request to the dedicated game support team. Thank you so much for your understanding.     

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