Copilot and AI function was locked by admin

Vikram Thangavel 0 Reputation points
2026-07-20T19:29:55.0066667+00:00

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how to enable this feature and the user dont have copilot license, there is no copilot policy but i see two options under "recording and transcription" for global org wide - Require participant agreement for recording, transcription, and Copilot set to off and copilot option set to "on with saved transcript required"

Microsoft Copilot | Other
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  1. Hani-Ng 13,470 Reputation points Microsoft External Staff Moderator
    2026-07-24T05:43:41.9166667+00:00

    Hi Vikram Thangavel

    Based on the screenshot and your description, one additional point to verify is whether the affected user is assigned a Microsoft 365 Copilot license. Teams meeting policies control whether the Allow Copilot option is available in meeting settings, but a supported Copilot license is still required to use Copilot features during meetings.

    To better understand the scenario, could you please confirm:

    • Does the affected user have a Microsoft 365 Copilot license assigned?
    • Is the issue occurring for all users or only specific users?
    • If another user creates a new meeting, does the same "This option is locked by admin" message appear?

    Also, from your Teams Admin Center screenshot, it would be helpful to know the exact value configured under Meetings > Meeting policies > Recording & transcription > Copilot for the policy assigned to the affected user.

    These details will help determine whether the behavior is related to licensing, a meeting policy assignment, or a configuration specific to certain users.
    I look forward to your response!

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-07-20T19:30:16.9933333+00:00

    The option is locked because Copilot for Teams meetings is being controlled by the assigned Teams meeting policy.

    For Teams meetings, enable it in the Teams admin center:

    1. Go to Teams admin center > Meetings > Meeting policies.
    2. Open the policy assigned to the user, or edit Global (Org-wide default) if that is the active policy.
    3. Under Recording & transcription, set Copilot to On or On only with retained transcript.
    4. Make sure Transcription is enabled. Copilot in meetings requires transcription to be turned on first.

    PowerShell equivalent:

    Set-CsTeamsMeetingPolicy -Identity <policy name> -Copilot Enabled
Set-CsTeamsMeetingPolicy -Identity <policy name> -AllowTranscription $true

    Important behavior from the current settings:

    • On only with retained transcript means Copilot is available only when transcription is enabled and retained.
    • If Copilot is turned off for the meeting, attendees see transcription/Copilot as unavailable and the organizer must turn Copilot on in meeting options and restart the meeting.

    If the user does not have a Microsoft 365 Copilot license, the context only confirms Copilot features are available to licensed users. For calls, each participant needs a Microsoft 365 Copilot license to use Copilot. The same context does not provide a supported way to enable Copilot meeting use for an unlicensed user.

    If the goal is only to remove the lock in meeting options, update the meeting policy above. If the goal is to let that user actually use Copilot, the available context does not show a path for unlicensed users.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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