Help signing into Authenticator app

Question

I got signed out of my Authenticator app for my business account and now it won’t let me sign back in, it keeps asking for the code from the Authenticator app I’m trying to sign into. I’ve requested the code to be sent to my email and it never comes. This is for my business account so I desperately need to get signed back in.

my email is [Moderator note: Personally Identifiable Information removed]

yes I’m the admin/owner, but it’s still not working…

I can be reached at [Moderator note: Personally Identifiable Information removed] as well

Answer 1

It sounds like you're stuck because it's asking for a code from the same Authenticator app you can't access. Since you're the admin, try signing in to Microsoft 365 from a web browser and see if you can reset your verification method or add a new one. I'd also check your spam folder for the email code. If you're still locked out, you'll probably need to contact Microsoft Support to recover access to your account.

Answer 2

Hi Stephen,

Welcome to the Microsoft Q&A forum.

I have sent you a private message. Please check it when you have a chance.

I look forward to hearing back from you.

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