instaling problems

Question

instaling problems

makss adersons 0

nothing is instaling like i have minecraft i want to instal its launcher to play but the install buton is gray and when im trying to instal it from libary it says smth is wrong on our end and thats it and when im trying to instal the x box app it loads for a bit and then it froze like User's image

User's image

nothing is instaling anymore

0 comments

1 answer

Your answer

Answer 1

Hi makss adersons,

Thank you for the screenshots. Based on what I'm seeing, this doesn't appear to be a Minecraft-specific issue. Since the Microsoft Store, Minecraft Launcher, and Xbox app are all having trouble installing or communicating properly, the underlying problem may be with the Microsoft Store itself or one of the Windows services it depends on.

Before we continue troubleshooting, please note that Windows 10 reached End of Support on October 14, 2025. While some applications may continue to work, Microsoft no longer provides regular security updates or technical support for Windows 10. If your device is compatible with Windows 11, it's worth considering an upgrade. That said, let's first see if we can get the Store working again.

I'd recommend starting by resetting the Microsoft Store cache. Press Windows + R, type wsreset.exe and press Enter. Once the Store reopens, check whether you're able to install any app.

If the issue continues, go to Settings > Apps > Microsoft Store > Advanced options and run Repair first. If that doesn't help, run Reset.

Next, open Command Prompt as Administrator and run the following commands one at a time:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

After both commands complete, restart your PC and test the Store again.

I'd also like to know whether Windows Update is working normally. Since app installations rely on several Windows components, please check that the Windows Update, Background Intelligent Transfer Service (BITS) and Microsoft Store Install Service are running by opening services.msc.

Finally, please let me know your Windows version and build number by pressing Windows + R, typing winver and sharing a screenshot of the result. It would also be helpful to know whether you're unable to install all Microsoft Store apps or only Minecraft and Xbox-related apps.

I'll be happy to take a closer look once you share the results.

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

makss adersons 0 Reputation points

2026-07-23T17:36:05.9733333+00:00

did everything you asked and still its not working like no way i paid money for smth that isnt working come on
Clary-N 14,630 Reputation points Microsoft External Staff Moderator

2026-07-24T08:02:03.2666667+00:00

Hi makss adersons,

Thank you for the update. The screenshot shows that you are using Windows 10 version 22H2, OS build 19045.2965. This build is significantly behind later Windows 10 updates, which may explain why Microsoft Store, Xbox and Minecraft installations are all failing.

Please open Settings > Update & Security > Windows Update, select Check for updates and install every available update, restarting as required. Continue checking until no additional updates are offered.

If Windows Update fails, please post the exact update error code or a screenshot of the Windows Update page. That will help determine whether the Store problem is being caused by the outdated Windows installation.

I'll wait for your answer.
Clary-N 14,630 Reputation points Microsoft External Staff Moderator

2026-07-25T11:33:53.7233333+00:00

Hi makss adersons,

May I know if you have got any chance to check my answer?

I am glad to help if you have any other questions.