AGENT CHAT

Question

REQUEST CHAT WITH AGENT FOR COPILOT ISSUES WITH MY SERVICE YOU SAY IS NOT LOCKED UP

Answer 1

To reach a live support agent for Copilot issues, use Microsoft Support:

1. Open Microsoft Support contact.
2. In the search box, type Contact or agent support.
3. Select Get help.
4. Choose Contact Support.
5. Select the appropriate product category such as Microsoft 365 and Office.
6. Choose Technical Support if prompted.
7. Select Confirm.
8. Choose Chat with a support agent in your web browser or request a callback if that option is offered.

If the issue is with an agent inside Microsoft Entra, Copilot chat is available from the left navigation in the Microsoft Entra admin center. From there, Agent chat can be used to select a specialized agent such as the Conditional Access Optimization Agent.

For the Conditional Access Optimization Agent specifically, chat requires:

• Microsoft Entra ID P1
• Available security compute units (SCU)
• One of these roles: Conditional Access Administrator, Security Administrator, or Global Administrator

To access that agent chat:

1. Sign in to the Microsoft Entra admin center.
2. Go to Conditional Access Optimization Agent.
3. Select Chat with agent.

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References:

• Copilot Upgrade - and trouble - Microsoft Q&A
• how to get this request to Microsoft help via chat: Request backend purge of orphaned OneDrive/M365 file objects - Microsoft Q&A
• Security Copilot in Microsoft Entra
• Chat with the Conditional Access Optimization Agent