Expired Developer Subscription

Question

I got locked out of my Developer account and it expired. I 'joined' again yesterday, but it's still telling me that my subscription expired in February (I deleted the profile because I couldn't get back in) and data was deleted in April. Since it's been more than 60 days, I should be able to create a new subscription, but I'm not getting that option. Personal account support says it's a business issue and I need to contact the commercial support, but I can't log into the developer account and it tells me I can't use a personal account. Can someone advise as to how to get a new subscription set up?

Answer 1

Hi @Melissa Canan

Thank you for reaching out. 

From your description, I understand that your previous Microsoft 365 Developer Program subscription expired in February, the associated data was deleted in April, and you later deleted your Developer Program profile. After rejoining the program, you are still seeing the expired subscription and are not being offered an option to provision a new sandbox subscription. It appears that the previous expired subscription may still be associated with the account state currently shown in the Developer Program dashboard. 

Please note that if you signed back in to the Microsoft 365 Developer Program portal to check the status of your account before the previous profile and subscription state had been fully cleared, it is possible that the system re-created or re-associated a Developer Program profile with the same Microsoft account. If that occurred, the current dashboard state may reflect a newly created profile that is still linked to information from the previously expired subscription. 

Currently, I am not aware of any public Microsoft documentation stating that deleting a Microsoft 365 Developer Program profile prevents future enrollment or sandbox provisioning. To better understand the current state of your account, could you please confirm: 

Are you signing in with the same Microsoft account that was previously associated with the expired subscription? 

Do you see any error messages, warning banners, or a correlation ID on the Developer Program dashboard? 

Does the dashboard still display the previously expired subscription? If so, do you still see any option to delete the associated profile? 

Additionally, based on my experience, if you need to rejoin the Microsoft 365 Developer Program as soon as possible, the quickest option is often to register with a different Microsoft account and a different phone number. 

For personal accounts, one common way to qualify for a sandbox subscription is to have an active Visual Studio subscription. With an active Visual Studio Professional or Enterprise subscription, you are typically eligible to create a Microsoft 365 E5 Developer subscription.   

Alternatively, you may use a corporate account if your organization participates in the ISV Success Program or the Microsoft AI Cloud Partner Program (MAICPP) and meets the eligibility requirements, or if your organization has Premier or Unified Support.   

I recommend reviewing the Microsoft 365 Developer Program FAQ especially the following sections, for more detailed eligibility information:   

• Who qualifies for a Microsoft 365 E5 developer subscription?   
• What account can I use to sign up for the Microsoft 365 Developer Program?   

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.  

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