Sound problem.

Jacques Skinner 0 Reputation points
2026-07-24T17:34:00.77+00:00

I tried to update my sound driver and now there is no sound.

Windows for home | Windows 10 | Devices and drivers
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  1. Hendrix-V 17,610 Reputation points Microsoft External Staff Moderator
    2026-07-26T07:32:44.9266667+00:00

    Hi Jacques Skinner,

    Since the issue started immediately after updating the audio driver, the installed driver may not be compatible with your device or may not have installed correctly.

    Please try these steps:

    1, Roll back the audio driver (if available)

    • Press Windows + X > Device Manager
    • Expand Sound, video and game controllers
    • Right-click your audio device > Properties > Driver
    • Select Roll Back Driver, then restart your PC

    2, Reinstall the audio driver

    • In Device Manager, right-click the audio device and select Uninstall device
    • Restart your computer and Windows should automatically reinstall the driver

    3, Install the manufacturer’s audio driver

    • Download the latest audio driver from your PC manufacturer's support website and install it
    • Avoid using third-party driver sources

    4, Verify the playback device

    • Go to Settings > System > Sound
    • Make sure the correct output device is selected

    If the issue continues, please share more information as suggested by the Independent Advisor that will help identify the correct driver for your system.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. David-M 122.6K Reputation points Independent Advisor
    2026-07-24T18:07:40.0266667+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, please clarify the following:

    When you updated the audio driver, did you use Device Manager or an installer to update it manually?

    If you used an installer, where did you download it from?

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Looking forward to your reply.

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