authentications app data lost

Question

i have saved authenticators of diffrent apps all of them are gone when i uninstalled it i tried to use back up also it is not showing me any authenticator , i have recovered most of apps except rockstar login when i asked rockstar games they said to resolve issue with microsoft only

Answer 1

If the Authenticator backup does not show any saved accounts after reinstalling, those deleted app authenticators usually cannot be recovered from Microsoft unless a valid backup already exists.

What can still be checked:

1. Confirm the backup account is the same one used before.
   • Authenticator backup requires the same recovery account used when backup was created.
   • On iOS, backup also depends on the same iCloud account.
2. If using iPhone, verify the old-device backup prerequisites were enabled:
   • iCloud Drive
   • iCloud Keychain
   • iCloud Backup
   • In Saved to iCloud, Authenticator must be turned on
   • Authenticator should have been opened at least once before switching phones
   • Authenticator version should be 6.8.33 or later
3. On the new device, try the supported restore troubleshooting step:
   • Uninstall and reinstall Microsoft Authenticator
   • Then check whether the backup appears
4. If backup was signed in with the wrong account, delete that backup and recreate it:
   • Open Authenticator > Settings
   • Under Backup, turn off Cloud Backup and confirm OK
   • Turn Cloud Backup on again and select Continue or Change account

What is recoverable after restore:

• For third-party accounts such as game or social accounts, one-time password codes are restored only if they were included in the backup.
• For work or school accounts, only the account name is backed up, and sign-in is required again.
• For Microsoft personal accounts using passwordless sign-in, only the account name is backed up, and sign-in is required again.

If no valid backup appears, the remaining path is with the affected service, not Microsoft Authenticator. For third-party accounts such as Rockstar, the MFA secret/code must be reset by that service through its account recovery process. Microsoft Authenticator cannot recreate a third-party account’s lost authenticator entry when no backup is available.

---

References:

• Back up account credentials in Microsoft Authenticator
• Back up your accounts in Microsoft Authenticator
• Microsoft Authenticator FAQs
• Lost access to all my TOTPs in authenticator app - Microsoft Q&A
• Is there a way to recover my old authenticator accounts if backup wasn't activated? - Microsoft Q&A