Getting Help with Teams

Question

Is there anywhere to get help with Teams. This software never works out of the box. Constantly going in circles just to get signed in. Constant errors, connection issues, with no solution path or way to get help. Is there no help line chat or otherwise?

Answer 1

Hi Julie, thanks for your reply.

Hopefully the following addresses all your questions.

I am not aware of a Teams service principle, can you please clarify? We do not have a 365 subscription nor do we want one. The only time we use Teams is when other organizations invite us to meetings or include us in the collaboration to share files. We do not initiate events or documents within Teams ourselves.

Work/School vs Personal: Originally I had one account but it was giving me issues with logging in so then I created one of the other type. I only want or need one so if we could remove one from existence that would make it easier.

Accessing other services: We do not access other services.

In general everyone has issues with Teams, but the issues seem to change all the time.

No changes to organizations, licensing or 365. Currently we do not have licensing or use 365

Issues in both desktop and web.

Signing in to the link you provide appears to work. Teams is not in the list of apps.

Incognito: I sign in, it appears to accept the sign-in but then brings me back to the sign in screen and the "sign-in" button does nothing at that point

We do not have 365 and therefore no administrator

We do not have a subscription.

We do not have a Teams license

I think the clear distinction here is that we do not want a 365 or Teams subscription or license. We only want to attend meetings to which we are invited and access documents which are shared. We do not want to initiate or store anything through this platform ourselves.

Answer 2

Dear @Kevin vdMaarel,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you're unable to sign in to Microsoft Teams and are encountering repeated sign-in and connectivity issues. The error message indicates AADSTS500014, which suggests the Teams application or subscription may be disabled within the organization's Microsoft 365 tenant, and you're looking for guidance on how to resolve the issue and obtain support.

From the screenshot, the error code AADSTS500014 indicates that the Teams service principal may be disabled, the associated Microsoft 365 subscription may have lapsed, or the Teams application has been disabled by a tenant administrator. This is typically an administrative or tenant-level issue rather than a problem with the local Teams client.

To better understand the situation, could you please help confirm the following:

• Are you signing in with a work/school account or a personal Microsoft account?
• Is the issue affecting only Teams, or are you also unable to access other Microsoft 365 services such as Outlook or SharePoint?
• Are other users in your organization experiencing the same issue?
• Have you recently changed organizations, licenses, or Microsoft 365 subscriptions?
• Does the issue occur in both the Teams desktop app and Teams on the web (https://teams.microsoft.com)?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

In the meantime, kindly try the following suggestions to check what might have caused the issue:

• Try signing in to https://portal.office.com with the same account > if sign-in succeeds, check whether Teams appears in the list of available apps.
• Test Teams on the web in an InPrivate/Incognito browser session
• If you are part of an organization, contact your Microsoft 365 administrator and provide the following from the error screen:
  • Error Code: AADSTS500014
  • Correlation ID
  • Request ID
  • Timestamp
• Ask the administrator to verify:
  • The Microsoft 365 subscription is active
  • A Teams license is assigned to the affected account
  • Microsoft Teams has not been disabled in the tenant
  • The Teams Enterprise application/service principal is enabled in Microsoft Entra ID

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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